Vetco Total Care Animal Hospital

If I could give this place a zero I would. The amount of price gouging that happened at this place is ridiculous. I came in today on a scheduled visit for four dogs. I’m mearly needed to get two of the dogs hips checked and their nails Trimmed. After waiting an hour and 15 minutes with no one telling me what’s going on, I finally got seen and I said I don’t have time for the dogs hips to get checked so just asked to get their nails trimmed. FOr just the nail trim they wanted $76 for each dog. Then with the other two dogs, I merely had to get their heat worm medicine that cost $20 online but you can’t get it without having the dogs weighed. They charged me $77 for the medication. I had them print out my vet records, and I will never be back again. I recommend going any other place than this. The weight coupled with the extremely high price gouging makes it so I will never come back to a Petco or Vetco ever again.

posted: 06/27/2024

I’m deeply disappointed with my experience at Petco/Vetco Total Care in League City, Tx. As a pet owner, I expect a standard of care that includes compassion and friendliness, especially for my very elderly dog. Unfortunately, our visit fell short of these expectations. During our visit, a technician (Danielle) tripled my dog’s injection dosage without any explanation. Thankfully, I caught the error on the consent form before it was administered. She attempted to tell me that the dosage had changed. After some back-and-forth, she finally admitted it was a mistake, but still no apology was offered. An overdose of this size could have been devastating for my pet. I was left waiting for over an hour. They took my elderly dog from me and into a back room in order to administer her Librela injection and vaccines. Afterward, when home, my dog struggled to walk for nearly two days. It was clear that the experience had harmed her. I received a request to review my experience and expressed my concerns in writing, but while the manager did leave a phone message, I have been unable to reach her since, despite multiple attempts both by phone and on the website’s chat function. While I would consider bringing my dog back to this clinic, it would only be if I were scheduled with a different technician. I joined the Vital Care program and take her in monthly, so this was particularly disappointing. This was the first time I experienced such a lack of compassion at this clinic, and I hope no other pet owner has to go through something similar.

posted: 10/04/2024

Wait time was reasonable, staff was knowledgeable. Brought my cat in to get his pink eye infection fixed. I just wish they would’ve asked me if I wanted ointment or drops, because my cat fights me badly to get the medicine in and I still haven’t been able to get it in since I left the clinic. Kinda makes it pointless.

posted: 06/30/2024

I can’t say enough good things about this place! I had some very bad news about my Boxer and they were so sweet to her and very kind to me. Also, they are honest and won’t try to talk you into doing things that won’t help anyway. Thank you to the Dr and all the staff! Debbie & Blu

posted: 01/04/2024

I had to put my beloved cat down due to her declining. She was 17 years old. The staff was compassionate and ready for us when we got there, we had an appointment. We were directed to an exam room where a nice fluffy blanket was laid out for her. We stayed with her during the process. I chose the mass cremation and received her paw print that I created a memorial with her picture. I appreciate the compassion, patience, and kindness that was provided to both my pet and myself. Thank you.

posted: 05/17/2022