Vetco Total Care Animal Hospital

They took great care of my Luna. Called me after the spay to tell me it went well and what time frame to pick her up. They explained to me how to take care at home. I felt comfortable knowing that I could call if I had any concerns.

posted: 07/06/2023

We brought our pup in last Saturday 10/21 as we’d just rescued him. Exams were done and we were not notified of the results despite the results having been available since Sunday 10/22. There was a total disregard for our pup’s health and well being. They also had the audacity to say the 5 dollars off the medication was for the inconvenience they caused. Absolutely deplorable. I’d think twice before booking here despite the ease. After VetCo response: I don’t believe anyone other than the receptionist took accountability for your vet tech’s mistake. No one offered any explanation as to the lapse in care nor did anyone other than the receptionist speak to me. You all did not even come out to speak to me regarding the medication AND it was not added into the system properly as the receptionist had to go to the back two times for clarification. Do better. Even more events: we requested out pet’s records over a week ago and never got anything back despite having been told that it would take 24 hours. Vet and vet tech said they’d follow up with me. I asked both staff to update my phone as the current one was my fiancé’s and he is not always available to take calls due to his work. I was told to change that with the front desk, so I did. Never got a call. Then I call and I am told that the medical staff need to update contact information for a pet. I reiterate to the reception person that I was told otherwise when I was there in person Saturday. Out of the total interactions we had with this location we’ve only managed one decent one after they at least acknowledged their royal screw up of my first review.

posted: 11/08/2023

I’ve never had a problem with Vetco until now. My dog has now what I know as kennel cough and the vet told me that he could have an upper respiratory infection or an enlarged heart and really encouraged me to get a chest film/cardiograph for $500 but wouldn’t send him home with any medicine to help with his cough. Did let me know that kennel cough is on the rise though. I also let them know I have 2 other dogs at home, one which is a 3 month old puppy. Was told to just wait and see what happens. Hopefully it clears up on its own. We walked out of there with a rabies vaccination and a negative heartworm test. And being asked if I wanted to put my dog on Simparica? This was before his heartworm test came back negative. Again, I came because my boy is COUGHING. I have the petco premier for all of my dogs and the tech for some reason almost couldn’t take off the vet exam fee or the $15 petco credit I had. At first it was just a system problem and there was nothing she could do. After a few minutes, somehow she was able to get it taken care of. Had to call the vet back to ask, what do I with my other dogs? Am I really just supposed to wait to see if he gets worse? Worse is the reason I brought him to the vet and I’m just supposed to wait and see if it goes one way or another? What about my puppy at home? Also while on the phone with Karen (that’s really her name), the phone call “disconnected”. I want to strong believe that she did not hang up on me. Never got any attempt of a callback. Now, the very next day, all of my dogs have a cough. (I know how viruses/bacteria work so I’m sure it’s been brewing in all of them, but I not quite sure where they’ve gotten it from as we haven’t gone anywhere with others dogs as again, I have a new puppy)

posted: 12/09/2023

Crazy how just bc you aren’t in their network or you haven’t brought a dog there they can’t give you ANYYYYY information!! my dog ripped 5 of her teeth out bc people were popping fireworks during the day and I was in the shower.. I literally just needed to know if it was ok to feed her soft/canned dog food or just soak the hard food that I have… that’s it… its a question or opinion… I just wanted an experts opinion… but it’s all about money!! And that’s a shame… can’t even ask someone with the knowledge and Information a simple question without forking over some money…

posted: 12/31/2023

They overcharge and throw in services you didn't even request. My wife brought our dog in for a simple ear infection and walked out with an almost $300 bill. First, we asked for a cost of a surgery, and instead they ran a test for an additional $50 that we didn't request. They did offer to at least refund this, but they refused to do it over the phone, would only refund in person, and frankly I don't have the time to go back up there anytime soon to get this refund. Then they sold her a bottle of ear cleaner for $50, which of course they wouldn't let me bring back because it's not something we even need. $50 though! The exact same bottle can be bought OTC off basically any website for $12-15! That's almost a 400% markup for a basic bottle of ear cleaner! Insane. The actual medication was about DOUBLE the price you can order it from an online pet pharmacy. Do yourself a favor, if you bring your pet here, just get a prescription and buy your medication elsewhere so you're not getting ripped off.

posted: 07/24/2023