Westbury Animal Hospital

I first called Westbury Animal Hospital and spoke to a customer service representative. She was so calm and friendly that it helped me relax. The following week my cat, Olive, ended up being very sickly. I took her to the ER clinic since it was a Sunday morning. There was no wait at all. They immediately put us in an exam room. They first took my cat to do some vitals. Before they continued, they explained that my cat probably had neurological issues that could require bigger equipment like an MRI that they did not have at their clinic. They did not want me to pay for the visit here just to have to go to another clinic and pay the fee again. So very thoughtful of them. I ended up not going for the MRI. After they finished the exam, they explained all my options. Eventually we opted to put my cat to sleep. They then moved us to a very comfortable room with a couch and tissues, where we could have some extra privacy and stay a little longer. We got to cuddle with kitty and got to let them know when we were ready to proceed. Everyone was so knowledgeable, patient, calm, polite, understanding, and friendly – especially Dr. Geistert. It ended up being a very special moment for me and my cat. A few days later I got a sympathy card in the mail from the clinic with a handwritten note by Dr. Geistert. What a very special and personal touch in our very face paced world. All their kindness has been noticed and will go a long way. When I am ready to get another pet, I will for sure use this clinic for my regular vet needs from now on. Thank you so much for taking such great care of my cat, Olive, and me.

posted: 08/09/2024

Amazing vet and staff! From the front desk to everyone my pup and I encountered were all so sweet and amazing! My dog is reactive to men and other dogs and they were very kind and welcoming with their adjustments to work with him! We had a female vet and vet tech and even got escorted out a side door to avoid other dogs! I was recommended this place by my Pilates studio Plank to Pike and would definitely recommend this place to others! 💙

posted: 11/04/2024

My dog, Caramel, was having a terrible mouth irritation and was not able to drink with blood coming from his mouth. They saw us right away. The staff was very caring, and the veterinarian was patient and kind with him as well. The medicines really helped, and they explained everything very well. The prices are very reasonable also, especially for 24/7 animal emergency care, and they handled that with tact and efficiency during this stressful time. Thank you so much for making my dog better!! While I hope to not have to use your services again, I am so glad to know you are available to provide such great care. Thank you!!!!

posted: 05/29/2024

Love the vet staff but the office staff can be difficult. I will go in for a yearly exam only to be notified a week or two later that my pet needs another vaccine that they could have administered in my recent visit. Then they want to charge another full visit fee. It took me weeks of playing phone tag with the office manager and head vet to convince them to just administer the vaccine without a full visit fee. The hassle is real. The Vets are amazing though and the care is fantastic.

posted: 11/15/2024

I’ve been taking my pup here since I got him about 4 months ago. They’re very attentive and pour so much love into him every time. He lights up the second we walk in. I’ve had a bad experience with a previous vet and my dog that passed a few years ago so I’m really grateful for this team and hope their effort of care remains the same.

posted: 11/23/2024