West Houston Veterinary Medical Associates

I feel welcomed and all staff care about my pets. I love that the receptionist will take some time and help me work through things. All staff members are friendly and kind with my pets. Despite the big staff I feel like everyone there cares about me and my fur babies. That’s so important to me. I feel welcomed every time I come in!

posted: 11/19/2024

It was my first visit as I moved here from Toronto recently. I’m very glad I chose this hospital for my dog. The staff, and the nurse and doctor I met were all extremely friendly and professional. There was no delays and my dog received all his vaccines and got his heartworm tests completed within 15 minutes.

posted: 05/18/2024

I cannot say enough good things about this veterinary center. From the front desk staff to the Techs- To Dr. Gochenour (Sidenote:when I called a chain veterinary franchise -where I usually would take my cat, to get his records - A lady from the front desk there said she had worked with Dr. Gochenour for years and he’s amazing and very experienced-) everyone is so loving and supportive on how they treat you and your pet. The people here genuinely care about animals, Most of them have animals themselves, and they really have a heart for animals and humans alike. My cat has an issue and he’s going under anesthesia today, but I feel safe and trust the team take care of him and whatever they need to do today. Will write an update after I get my kitty back. UPDATE : Dr. Gochenour and Mr. Sheldon‘s nursing team did an amazing job with my kitty cat. they have a strict policy within Their practice that they don’t send animals home If they aren’t completely recovered. I also learned from Mr. Sheldon that animals don’t experience pain and surgeries the way we do is humans. They are actually tougher than us! 😂His debriefing of my cat’s surgery put me at ease. The nurse manager, Mr. Sheldon runs his team very attentively and mindfully. The medical staff here are highly intelligent and compassionate people. Without a question I recommend this place to any pet owner who wants their animal to be treated with tender, loving care, and the highest quality of service. Thank You WHVMA Team! ❤️😻

posted: 11/26/2024

My experience with West Houston was not pleasant at all. The receptionist was not able to multi task, she could not answer any of my questions or concerns about my grand pup while she reached in the draw where they keep the prescriptions. She could not tell me what products the used to shampoo him ither. When I paid for the prescription and shampoo I placed the money in her hand, but when she gave me my change she placed it on the counter . I really wasn't going to think anything of it, but when she gave me my receipt she also placed that on the counter even though my hand was extended to receive it. She made me feel like she had an issue with my skin tone and that make me feel very uncomfortable with entrusting West Houston with the care of my beloved grand pup. All people matter not just the ones that look like you Figs. I may need to reconsider his care.

posted: 09/03/2024

Everyone at WHVMA, and especially our favorite vet, Mark Gochenour, has always been the absolute best at helping me take care of my furr-babies! From initial shots to annual check-ups, from lumps and upset tummy’s to cancer and finally to making their last trip, they provide so much support that I could not imagine getting through all that is required for my precious babies without them. I would not go anywhere else…even when we moved away twelve years ago and a visit for one of my two dogs or two cats is more of a road trip that requires a 40-45 minute drive each way. There is simply not another option for my family.

posted: 08/01/2023