Heights Veterinary Clinic - Northwest

I did a new patient exam with my senior (14 yr old) who I wanted to establish with a nearby vet due to her health concerns. She's not the definition of a "cooperative patient" but they set her up for success with a towel scented with Adaptil and patience! They were able to clean her ears and do a pressure test on her eyes. Dr. Slack and tech John were both wonderful with her and very informative!

posted: 11/28/2023

Absolutely amazing experience! I needed an urgent appointment and my regular place was booked so I came here. This is now our household's vet. Everyone was so caring, helpful and knowledge. Dr Yu personally called me with my pets test results and walked through it all in detail. Exceptional service and very reasonable prices.

posted: 03/29/2023

My regular veterinarian couldn't set an appointment for my dog for 6 days when he had an ear infection and was in need of having them cleaned (because they're great, and in-demand), so I made an appointment at Heights Veterinary Clinic for my dog. It will be his first and last due to two reasons. First, because they mark up prices for medication and cleaning solution by 100% over retail. My vet doesn't engage in price-gouging, but they have no issue with doing so here. I've had experience with this practice when I had a cat, so when the vet tech (short-haired, quite young) left the products in the room with us after stepping out, I googled them and found out I was being rooked. Second, when the vet tech returned I politely declined purchasing the items and explained that I could get both of them for less than half the price they were charging. She said, "we have to make our money too". I replied that my savings would buy a big old bag of dog food and she responded with a deadpan, very snarky, "woo-hoo". That's not the way to treat a patient guardian or the situation at all. She shouldn't even be in examining rooms with them. We'll definitely not be returning and I'll strongly recommend against anyone wasting their hard-earned money there either. Your tech and the gouging blew it entirely, but the vet seemed very nice, aside from condoning price-gouging as many do. But not mine. Extra star for the vet's manner and advice.

posted: 10/21/2023

Outstanding customer experience during a not so outstanding time. I unfortunately had to have my cat euthanized a couple of weeks ago. As a brand new customer cold calling, they made themselves available for us within 45 minutes on a Friday afternoon. From the time I arrived with my cat to the time I was in the room they prepared for him was less than 30 seconds. As someone who’s never been through this before, all members of the staff were compassionate, clear and concise with the procedure, and accommodating in every way possible. They can expect my return in the future as a result of the care and incredible service given during my experience.

posted: 11/15/2023

I LOVED my experience here!! I have a ferret with adrenal disease, and my experience taking her here to be diagnosed and treated was so comforting! The girl at the front desk and the technician that we saw were very kind. Dr. Yu was so kind and informative, giving me clear details about the disease, my treatment options, and what would be best for my lil baby, answering all of my questions. I definitely felt that they really care, and I'm so happy I found them!

posted: 12/26/2023