Heights Veterinarian - Urban Animal Veterinary Hospital

I was a client of this clinic for more than 5 years, I had my 4 pets with them, previously they had a super nice and friendly receptionist. A week ago I had an appointment for my dog ​​and this lady that you see in the photo did not want to make the appointment because we were 15 minutes late, she is very rude and does not know how to treat clients, the clinic itself has prices above average , but my wife and I decided to pay the over price for the customer service they previously provided, but with the bad experience we had with the lady in the pic we will never return to that clinic! 👎👎

posted: 05/12/2024

We recently brought our fur baby to this veterinary clinic, and our experience was great! Dr. Granson took ample time to meticulously examine our pet, ensuring no health issue went unnoticed. We particularly appreciated the patience and kindness she demonstrated throughout the entire consultation. The receptionist at the front desk was warm and friend. The pleasant ambiance created by the staff made our visit comforting. Additionally, scheduling appointments was a breeze, with a plethora of convenient options available to suit our hectic timetable. We were also particularly impressed by the clinic’s follow-up system. The vet kept us informed and efficiently ensured that all our concerns and informed us about their suggested wellness plan.

posted: 09/28/2023

They changed their staff, we have 1 cat and 3 dogs. We always visited this overrated veterinarian because we trusted and believed in their service, but it turns out that I took a day off to take one of my pets to the appointment and because of the traffic, I arrived 15 minutes late and the new employee at the desk told me that that's why they couldn't help me...because I'm 15 min late.... They lost me, we will never return

posted: 05/01/2024

When I say that Urban Animal Vet truly cares about your pets, it's an understatement. The entire staff takes a genuine interest in the health of your pet and I never felt like I was rushed through an appointment. There are less expensive options in the area, but Urban Animal is an incredibly trustworthy hospital. I once needed to take my dog to an ER and within hours Urban Animal called to check on her. I recently moved and will miss the care they took with my lab, Sally. Thanks for all your hard work.

posted: 10/19/2023

I’ve never left a Google review, but I had to after our experience today. We have a very anxious, very timid Boxer mix. Everyone at Urban Animal Hospital was so kind to her and made her feel comfortable. Dr. Hillary and the nurse were amazing! We normally go to Banfield and I’ve never seen Deandra take to the vet staff the way she did today. Also, The staff at Banfield have never been so patient and gentle with Dee. Our first visit, but we will be switching to Urban for all veterinary needs for our girls ❤️

posted: 09/18/2022