Garza Veterinary Clinic

People should never bring their babies to Garza clinic unless if their pets can speak. My pet was adopted at 8 weeks and we have 13 years of his yearly vet records. He has never been sick all his life. He was completely healthy in April on his yearly check up. But during his scheduled teeth cleaning last week, our vet noticed a mild heart murmur that wasn’t there in April and so for his safety, they didn’t want to perform the teeth cleaning prior to addressing the heart murmur. Since my vet doesn’t have the equipment to do X-rays, they referred us Garza as one of options. Because they are a walk-in clinic, we rushed him there a couple days after for X-rays. We got there at 7:30am and were first to arrive, they opened at 8am, we were the first pt but doctor showed up at 9:30am in the room. My dog was completely happy while we were waiting for this long and we have a video of him prior to X-rays. Then Garza technicians took him back and brought him back after 30min in a horrid condition. He was in an extremely tight muzzle, it seemed like he struggled to breathe, he had pooped and peed himself and was terrified, there was traces of blood in the crease of his snout that was clearly wiped off in the back and was bruised. The technician looked in distress and was holding clean unused wet wipes when she brought him back to the room and was pretending that she is trying to wipe his snout and it’s clean. My daughter and I were in shock and I asked,”what happened?! He looks like he was hit in the mouth or fell on his face!” It seemed like he was bleeding back there and I could see the traces of wiped up blood. Technician said,”no he wasn’t bleeding, we had to restrain him and fight him hard and he pooped and peed himself from pressure!” Then she took off the tight muzzle, my dog was shaking so hard, I could hardly hold myself from crying. We were there to evaluate a heart murmur on a senior dog which should be handled with extreme care to not cause stress. They could have caused my poor dog to have a heart attack by the way he was man-handled in the back. My dog is super friendly and is only 6 pounds, there was no need for all the abuse to restrain him. This is animal cruelty. We had to rush him back to our own vet the same day to make sure he is okay. And then after calling so many times for our X-rays and records, they weren’t providing us with them so that we can continue to his care elsewhere. Then we decided to reach out to the office manager, who also happens to be the owner, to voice our concerns. She was beyond rude and disrespectful. Rather than addressing the issue, she said, “you don’t deserve to be pet owners because your pet is sick!” and was resisting to provide us with our records. We then emailed a written request for our records. After this I called my vet and told them everything that had happened and they were very apologetic for what happened to us at Garza. Obviously this office manager has no class or manner and is only trained to twist every bad review to make it sound like the client or the pet is at fault, only because she is the owner, rather than being sorry and trying to correct and improve their business so the incidents don’t happen again to others, she attacks the clients and the pets so that she can continue to her business. To Garza this office manager, this is just a business and she is a very mean hearted person who should not be in healthcare or animal care. I’m in healthcare myself and I would NEVER treat a patient this way but since these helpless animals are just a dollar sign to her, she will always reply in this manner. She is accusing us of neglect without even knowing us, while we have records, pictures and proof of everything we say and she says that she “feels sorry for my pet because I’m the pet owner!” Well I must say that I will defend my pet babies’ rights and I will not allow anyone to abuse him. I’m also in the process of filing a complaint with TX State Board of Veterinary.

posted: 08/26/2023

I love that my original vet referred this clinic for my bully ear cropping. The way they handled my baby was phenomenal. They will care for you fur baby like they are their own. I love the straight forward honesty all the employees give you. Also, the customer service is EXELLENT. I would recommend this clinic to anyone! My baby looking like a beast now 😍

posted: 05/12/2023

Everybody was so nice from Dr Garza himself to the front staff!! Even the clients were nice and talkative. Good vibes in all. Appreciate that they have movies playing while waiting. The biggest thing to me at vet clinics is the cleanliness and it’s super clean here and literally no animal smell!! Will make them my vet clinic from now on. They are also open on Saturday huge plus for those who work during the week…but get there early!! Plenty of parking. I highly recommend this vet clinic.

posted: 07/11/2023

Dr Garza is fantastic. I didn't feel rushed and I felt the love he has towards the fur babies. His fees are also amazing so everyone can afford to take their furries there for exceptional health care. I live 40 minutes but will continue to battle the traffic because Dr. Garza's care for my pets is worth the drive.

posted: 01/31/2023

Always a great experience at Garza veterinarian they have been keeping my pets alive for the past 12 yrs

posted: 08/14/2023