Refinery Road Veterinary Clinic

Absolutely love bringing my animals here. The staff is always so friendly and helpful and ready to answer any questions you might have. Also the facility is very nice and clean. I truly wouldn’t want to take my babies anywhere else.

posted: 08/14/2023

My English Springer Spaniel, Field Champion & Amateur Field Champion JoJo's Easy Keeper, became a new patient of your clinic this week. He has been under the very capable care of Dr. Anna Godwin. Although we still don't know the origin of an initially softball sized abscess located at the top of his throat area, the care he has received has been superb. I've owned field trial dogs since 1968 and travel all over the country full time with Keeper and I rarely see as nice a facility or as talented a staff as you have. Keeper appears to be on the mend and that is a great relief to me as he is in the top 30 high point field trial Springers in both the U.S. and Canada...the one you wait a lifetime for! 5 Stars for Refinery Road Veterinary Clinic!

posted: 04/20/2023

We always get the best care for our fur babies. Dr. Leach and staff showed us such compassion when our sweet Sam was sick and didn't make it. Great people.

posted: 05/07/2023

They were able to see my cat, KitKat the same day bc it was pretty urgent and my regular vet (in Ardmore) couldn't see him due to their vet being out that week. We paid a hefty bill but they did have to drain his bladder, put in an IV and a catheter and keep him overnight 2 nights. Definitely recommend this vet! Thank you guys for being so caring and even text me a pic of my kitty so we could see how he looked in recovery. We were afraid he might get confused if we stopped in to see him and then leave again so we opted to just check on him and request a pic. 🤗

posted: 08/17/2023

We had 3 separate experiences- all subpar. The customer service is horrible. First experience the vet didn’t introduce herself to us -we were a new patient- and made me repeat myself no less than 3 minutes after the assistant asked me what was going on. The assistant should have shared the information with the vet prior to the vet walking in the room or even while we were in the room so I didn’t have to repeat myself. The exam of our dog was superficial and I question if vet really heard pup’s heartbeat because vet was talking to me while listening to our dog’s heart. At our second visit we were waiting to see a vet for an hour and 45 minutes and never actually met the vet- and that was WITH an appointment. We were not informed a machine wasn’t working until after I had to go out to the front desk and ask how much longer it was going to be because I had an appointment to get to. And then, we had to leave our dog there for the day and it was clear she was pushed to the back of the line because I had to call regularly to get any kind of an update on her condition. And then, no diagnosis was given. The third experience was a phone call. The desk person made me repeat my information 5 times just trying to locate our records. I requested a call from the vet. Did not get a call back. Not ever returning to this vet.

posted: 07/10/2023