Family Friends Veterinary Hospital

Nova had his first wellness visit and we couldn't be more happy with Family Friends. Nova LOVES Dr. Rogers and all her staff! Dr. Rogers was so patient, knowledgeable and kind. She literally gets down to the bunnies level, giving them lots of snuggles and helping them feel secure during their visit. I know we are in great hands, and we are both thrilled to have Dr. Rogers and her team caring for Nova!

posted: 11/29/2022

I cannot say enough positive things about this veterinary hospital! They have saved my bunny multiple times (Velvet) when he was very ill, and they care for my other bunnies, as well. If Dr. Rogers doesn't have the answer, she won't stop until she finds it; sometimes consulting Texas A&M or other animal specialists, if necessary, which I greatly appreciate. Her office staff even showed me how to give my rabbit emergency care before a holiday weekend, just in case my bunny's health worsened before the office opened again. Any time my bunny is treated here, I am provided with extensive information to take home about the care, medicine, procedure, or other items that pertain to the visit. The medicines provided are clearly marked and come with pre-marked syringes to make it easier to provide them at home. Scheduling is super easy! The staff has always been friendly to me, and they can sometimes get my pet in for a visit the same day that I call! Not many veterinarians specialize in rabbits; Dr. Rogers is amazing with mine! I fully trust her to make decisions regarding their care and I highly recommend her office. I love that Dr. Rogers remembers my bunnies and even previous issues they've had without me having to mention them. I truly feel like she is family, and the name of the office is fitting!

posted: 09/22/2022

I trusted this vet for years until a routine sedation and grooming of my dog they admitted to giving him more sedation when he started walking up even after they said he was foaming at the mouth. We picked him up they assured us he was fine. Not even 24 hours later he started bleeding out of his mouth. We immediately called vets he then suddenly went limp and passed away. He was a healthy 5 year old. They were notified after we tried rushing him to a closer vet. Who had taken possession of him. Family friends said we will do am autopsy. Really we have to go pick him back up to take him to get autopsy. No we assumed that is was clear that it was directly related to the sedation. They of course refused any liability. Nor any follow up with us. Except some generic card they send to every pet parent after they pass away. Our dog would still be here today I'd it wasn't for them. Shame on you. And you have lost our business and trust. They only care about money .

posted: 04/19/2024

Let me begin with saying this clinic is calm and inviting. Dr Rogers came into the room and immediately sat on the floor. I was flabbergasted as that’s exactly what I do with animals and I’ve rarely seen a vet do this. So down to the floor I went and we had a great talk. It didn’t feel like a stressful Dr visit at all, more like friends talking and planning. Ultimately Dr. Rogers ended up preforming a difficult surgery on one of my hedgehogs. We are so pleased with his progress so far, and especially his treatment while at the clinic. They had the necessary equipment and know how to handle this case. I used to be an exotics vet tech and I am quite discerning when it comes to medical care for my pets and breeding animals. **I am also a USDA licensed breeder and my animals are so much more than “breeders” to us. Dr Rogers treated us and our hedgehog like a friend and we so appreciate it. We will be adding Dr Rogers to our list of recommended vets for our owners; as well as continuing to trust her with care of our herd as needed.

posted: 05/02/2022

Honestly I never write one star reviews but the experience here compelled me to do this. We had a great first wellness and vaccination visit with our 10 weeks old GSD with Dr. Rogers and her assistant. However when we booked and went in for 2nd time with a simple puppy diarrhea it was a disaster. The Vet assistant we got was a new trainee (i assume, not sure) and pretty much didnt know half of the things. She didnt take weight , kept pulling hard my puppy's leash to listen to heart , struggled with taking temparature, didnt have a pen even to write - she finally called for help for another person. Our appointment was at 11.10 - Dr. Rogers came to our exam room agonisingly 45 minutes late !! and exactly stayed for a minute. she said 'we are very busy today - i will come back'. Well she never came back , her assistant came back with pills and charged $132 !!.They don't have respect for others people's time and money. No one from the clinic even called or followed up in few days to check how is the puppy doing with those medicines. Frisco has plenty of great vet clinics - we cancelled out next appointment and will go elsewhere.

posted: 03/23/2024