Eldorado Pet Hospital

It's places like this that have made me lose faith in Healthcare providers. They clearly operate as a business first and provider second. I went in twice to get my dog looked at for the same issue - a skin growth on his head. Both times they prescribed antibiotics and said they didn't know what it was. I told them the second time that my dog was terrified of the medication and was vomiting and had diarrhea for an entire week, but they were insistent that the medication was the only way. The second time I gave my dog one pill and decided that was enough as he had already started drooling and vomiting. My wife and I realized through our own research that the growth was likely a cyst and we were able to lance it at home. Thankfully it hasn't been back. I called the vet explaining my frustrations and was told that I could bring the medication back for a refund. That was a lie because when I brought it back they said it was against the law to take it. Great, so honor what you said about a refund and throw it away maybe?? They didn't care and apparently "no one put in any notes" on my concerns...classic line. I just wanted to feel heard and not force-fed medicine like all doctors want to do these days. It's a shame because they are close to my house but I won't be back. My recommendation is if you want a vet who will actually communicate and listen to your concerns and honor what they say, then STAY AWAY from this place.

posted: 06/27/2024

Eldorado Pet Hospital has been caring and loving on my sweet Juju since she was 5 months old. So he is now 3 years old and while there are a number of pet hospitals closer to my home, I always defer to this hospital because from the front office, techs and doctors, this hospital is dedicated to providing excellent service and care for my sweet Juju. Highly recommend

posted: 01/09/2024

I’ve had nothing but wonderful experiences here, from neutering my pets to putting them down. The staff and doctors here are incredibly helpful, kind, and understanding. They never rush or press you and are extremely helpful when it comes to figuring out what my pets need.

posted: 07/22/2024

I would give 0 stars if I could. The vet here has no regard for the pets brought in. We have been coming here for some time and we assumed our dogs’ agitation at the vet was similar to when we get nervous at the doctors office. However, after the most recent incident, his behavior makes complete sense. A few days ago Finn, my dog, was continuously licking the bottom of his paw and when we checked, we noticed it was red and irritated. We immediately brought him here, to which they told us that something had poked him and they cleaned the wound and gave us 3 medications to give him. Another day or 2 had passed and we noticed he was bleeding from the top of that paw. Absolutely terrified, we took him to an emergency center. This is where they told us that they apologize but whoever we had taken him to before had barely even looked at the wound, let alone cleaned it, and whatever had poked him had make its way all the way up. There, they properly cleaned and examined the wound and comforted him and treated him kindly. They gave us liquid medication and even checked on him a day later over the phone. That is how pets should be treated. They cannot tell us when they’re in pain or when they need help. To be considered a professional healthcare provider for such important family member is not a joke, and the vet at El Dorado is exactly that, a joke.

posted: 06/15/2024

Katrina has been calling Eldorado Pet Hospital her PCP’s, a Shiba Inu for 6+ years. She loves it and they have taken great care of her. Staff is friendly ALL (reception, technicians, and Vets).

posted: 07/29/2024