Banfield Pet Hospital

My cat was supposed to have just gotten a shot and they decided not to tell us and do a different exam on top of the shot. I checked with the person at the counter and verified that we are only doing the shot today, and they said yes. So they tacked on an extra $40 for an exam we didn't request. Wont ever be using Banfield. Heard bad things about them but when we got our cat, they were on the list for free welfare check per petsmart and Banfield recommended some shots, which we got. But adding stuff on top without disclosing it, just wrong. And they labeled our 9 month old kitten as aggressive? Seriously? I guess these so called “vets” cant tell between aggressive and scared. So disappointed at the experience. Banfield care team, or whoever reads this, don't even bother reaching out.

posted: 05/21/2024

We went to Banfield for a slight emergency visit. The service we received was so wonderful, in fact so good that we established care as new patients with Banfield. Thanks guys for taking care of our fur baby, Roxy!

posted: 05/03/2024

Go somewhere else. They will charge you for everything, I was misquoted a price (office visit and pain meds weren’t mentioned) costed me over $500 to get a cat neutered when it was all said and done. You can get same quality of care for atleast half the price. Ladies at the front were nice is why I gave 2 stars

posted: 05/04/2024

I brought my dog in for a nail trim, my appointment was double booked and they told me to drop him off. 10 minutes after dropping him off I was told his services were completed and that they could not trim his nails without a sedative due to a heart murmer. After getting told of all the things that could possibly be wrong with an almost 9 year old dog, I got guilt closed out of fear to run extra tests on my dog (which came back negative of course). What started as a quick attempt to get his nails trimmed and an updated rabies shot turned into an all day $230 fiasco that left my dog a shell of himself for the next day and a half due to sedating him with unnecessary drugs that he has never required before for such a simple errand. Banfield is not nearly as interested in helping pets as it is about extorting their owners financially.

posted: 03/01/2024

Took our furr baby here because he woke up without the ability to walk. Upon dropping him off we requested that they express his bladder since he had already gone more than 12 hours without using the restroom. Come to find out, they did not express his bladder, But told us we needed to wait for the pay medication to kick in. I asked how many Days to wait, And they stated two days (which would be 3 days that he will go without using the restroom). Upon doing research, and Getting a second opinion from another experience vet, Going longer than 12 hours without using the restroom is an emergency.... And the bladder should be expressed immediately. They merely forgot, And tried backing up their mistake with false information. **The experience was great, However, they failed in doing what we asked and Gave us incorrect information that could harm our furr baby more than what he already is.**

posted: 12/29/2023