VCA Forney Animal Hospital

called to make an appointment due to regular vet closing down and having their phone number down as a new clinic that will take care of us. receptionist was very rude and said they don’t have the records when i wasn’t even asking about that and had a very ugly tone when simply just wanting to make an appointment for my puppy’s check up. i suggest they get someone nicer to answer the phones

posted: 12/17/2024

In June 2023 I adopted a beautiful 8 week old kitten from a local shelter. This kitten is an extremely loved and well cared for family member. Upon referral, I brought my beloved furbaby to the VCA Forney Animal hospital for routine care and enjoyed phenomenal experiences with Dr. Chambliss and Shelly at the front desk. So much so, that I enlisted the care of my adopted puppy to them in Dec 2023. Upon learning Dr. Chambliss resigned recently, I was disappointed but willing to continue services with the VCA Forney Animal Hospital. I am disheartened to regret this choice. I visited the hospital today for a routine vaccine appointment for my now 1+ year old cat with one of the new doctors who I had never met before. To note, my cat, who is up to date with all shots, is nervous around new people but never bites. Today while waiting for the doctor to come into the room, I made the mistake of letting my cat roam about instead of keeping her in the carrier. When the doctor entered, my cat hissed from the other side of the room. The doctor then immediately picked up a towel, grabbed my cat and held her down by the neck. This occurred extremely fast and without words. The doctor never introduced herself or attempted explaining what she was doing as she did it. As this felt intense, I asked if I could hold the cat and help. She then responded in a loud voice expressed with a rude attitude “I have years of experience with animals and I know when one is going to bite and even if your cat doesn’t have rabies, you are not going to like it if we provoke her to bite us and she is forcefully taken by the state and quarantined. And if you don’t like this, you can go somewhere else.” WOW. What an unnecessary intensity, lack of compassion, customer service and professionalism. To have never met a provider who I should have faith in, immediately threaten my cat and me, is something I’ve never experienced until today. I will not return to this hospital or trust in the care of wherever this doctor works.

posted: 09/27/2024

Money, hungry money, hungry money hungry disappointment with my recent interaction with this office. I called more the ones to inquire about my dog's potential pregnancy Considering my initial call was seeking guidance on whatever I should do and was advised to bring her in for an appointment. However, I was surprised to be charged the full amount for a visit There was no exam all there was just She needs to come back in 45 days to be assessed That information could’ve been expressed to me over the phone and I would’ve made the appointment at a later date I feel this situation could have been handled differently 1. Lack of clear communication about charges 2. Lack of transparency on phone conversation before

posted: 09/19/2024

Doctors spayed my dog and she died 4 hours later. Please dont bring ur dog there. They used to work at clinic in balchsprings

posted: 09/28/2024

We own 2 labs, 1 American bulldog,& 1 Maltese. The DR.'s here are VERY knowlegable,friendly & REALLY CARE! THE staff is always helpful, friendly & awesome! The Facility is always VERY CLEAN! They performed Emergency surgery on my lab when he cut his side open on my trailer,saving his life! They also performed Emergency surgery on my American Bulldog when she swallowed my kids stuffed animal whole,saving her life! Dr. Nix is incredibly awesome! We & the dogs LOVE HER! But so are all the doctors and staff here. They always call and check on are dogs after any procedure and send postcards and email reminders when shots are due. I highly recommend this place for ANY/ALL your pets needs!

posted: 03/29/2018