HEAL Vet

Dr Barton and her team are amazing. Dr Barton has treated Shooter for quite some time he had back right leg issues he was overweight. She did an amazing job getting him in shape swam twice a week along with 1x per week acupuncture changed his diet. Shooter has done fantastic maintained his weigh.It was several months of dedication and he continues to be in good shape at 16 he’s truly here due to her plan of action. We thank her for her dedication Shooter was blessed to have a wonderful team. I highly recommend Dr. Barton and her team they go over above to make sure your animals is treated Tonight

posted: 10/01/2024

Healvet is the best vet in Dallas IMO. They are very thorough and are always considering the total health of your pet. They are well respected for their senior and therapy services and help with every stage your pet is in and help keep them happy and mobile but are well equipped when your pet needs extra as they age. Very comforting. They schedule their appts far enough apart so that the waiting room is not ever busy. We have a large great dane puppy so a clear waiting room is less crazy. A huge plus IMO.

posted: 01/20/2025

Today was an exciting day! Ralf graduated from rehab and physical therapy at HEAL. Ralf ruptured a disc in the summer and became paralyzed in his hind legs. After his surgery I found HEAL and they quickly got me in for an evaluation with Dr. Gaines and we worked to develop a rehab plan based on Ralf's individual needs. Lisa was assigned to Ralf for his physical therapy and took extra special care of him at each visit.This was important because the first few weeks we went 2xs a week and the progress he made was incredible. After his reevaluation we dropped down to 1x per week and after each visit there was a noticeable difference in how well he was recuperating. To say Ralf loved visiting with Lisa is an understatement because whenever we pulled up into the parking lot he got so excited and would even go looking for her after his acupuncture. Everyone at HEAL is amazing to work with and truly care about their patients and their parents too.

posted: 01/26/2023

I set up an appointment for my 16 y/o Aussie who has arthritis and degenerative joint disease at Heal Vet. Several emails were exchanged between "Maggie" and myself and on 8/23/24, she confirmed an appointment was made for my dog for an initial assesssment on 9/6/24. I completed and submitted the long intake questionnaire they required, which provided my phone number and email info.. Maggie confirmed they received the completed questionnaire and would call me the following week for the $100 deposit they require, prior to the appointment (That was the first red flag. How many MDs or DVMs require a deposit paid prior to your appointment?) I received a few emails asking when would be a good time for them to call me, to which I replied with the best time to call me. Maggie stated she would call me 9/3/24 at the time I gave her, to collect the deposit. I never heard from her, including the night before my appointment on 9/5/24, when I responded to her email again, telling her I was home and available for her to call me. Whenever I tried to call the clinic, it was never answered and immediately went to a voice mail. I arrived at Heal Vet for my scheduled appointment 9/6/24 and was then told I "wasn't on their schedule for today, because they had not received the $100 deposit". Batbara also stated the "phone number I gave them was a wrong number and belonged to a car dealership". I told her that is incorrect, that the number I provided them on my questionnaire was correct and the only phone number I had. I then had her call the number I provided them, which went straight to my phone and I showed her my phone which was ringing that had her Heal Vet caller id showing on my phone. I also stated that NONE of the emails from Maggie or Barbara, all of which I responded too, stated that my appointment for 9/6/24 would be or was canceled, due to THEIR failure to collect the deposit. Barbara had no answers to any of this, but did continue to focus on her main priority, which was collecting the $100 NON refundable deposit, in order to "reschedule" my appointment. I stated I was too angry to schedule another appointment at that time and requested a call today from Dr. Barton, the clinic owner, to discuss what had transpired. Barbara stated she would have Dr. Barton call me later today. It is currently 8:30 p.m., the clinic closed at 5:30 p.m., is not open again until Monday 9/9/24 and I did not receive a call from Dr. Barton. So much for an expectation that at least the owner of this clinic, would behave in a professional and courteous manner....... Seriously?? This was gross incompetence and if something as simple as being able to read and dial a phone number provided to them and call a new client at the time they were given, is above their capability, I can't imagine entrusting them with my beloved and adored 16 y/o Aussie!

posted: 09/06/2024

I’m a veterinarian myself and bring my almost 13 year old dog , Riley, to Dr. Gaines and Lisa (his PT nurse) for once weekly acupuncture, water treadmill, laser, and massage therapy. I cannot express how much his rehab has improved his quality of life. I am so thankful for the HEAL staff for helping keep Riley comfortable in his senior years when medication alone wasn’t helping with arthritis of his hips and neck/back pain. I have referred many senior pet parents to HEAL when medications alone aren’t enough and everyone has been super happy with their experience!

posted: 09/27/2021