East Dallas Veterinary Clinic

Scheduling was a breeze! Judy took my call and set me up with an appointment. It’s a nice, cozy clinic for all pets. Staff members are really nice and helpful! They show such joy to each and everyone of their patients. Doctor answered all my questions and concerns. Definitely sticking with them for all my dog Saturns needs!

posted: 05/26/2023

My dog was hurt and traumatized. Avoid this veterinary clinic completely. I took my dog to get his yearly shots and physical exam in February 2023 for the first time to this clinic because it’s closer to where I moved to. The vet called me later on in the day to say his bile acids were high and that I needed to bring him back for blood work. I took him back for blood work and was given antibiotics and that I needed to take him back for another round of blood work and a bile acid test. I took him again on 3/6/2023 and was told by the staff and technician that the doctor would call me again the same day to explain the results. Additionally, I was told this would take 2 hours. I dropped him off at 8am, and because I called several times throughout the day after the 2 hours had passed (since they never called me to let me know he was ready to be picked up), ended up up picking him up at 5pm. They wanted to charge me an additional exam fee for a yearly physical even though they had already done it in February 2023. When we got home, I noticed my dog would not eat which is very strange since he loves to eat, his mouth was sore and he was crying. I later found out because I called and asked that he had been force fed. No prior veterinary clinic has had to do this or told me that my dog is aggressive. My husband then noticed that my dogs nose was cracked and bruised as you can see in the photos attached. He was hurt badly by someone at the clinic. The vet never called on Monday 3/6/2023 to explain the results. So I called the office and was told several times that the doctor would call. I called again on Tuesday 3/7/2023 and Wednesday 3/8/2023 and was told that the same thing, that the vet would call me. By Thursday 3/9/2023, I had finally reached the end of my patience and called to request that my payment of $223.00 dollars be refunded due to the lack of communication, poor service, animal abuse, and misdiagnosis. The vet finally called me back on 3/9/2023 at 7:46pm and told me that she does not call to explain results or talk to her clients unless it’s something bad. Which means that the original diagnosis was a complete lie to get me to pay more money for tests my dog did not need. Why does the office staff and technicians tell their clients that the doctor will call them if this is a lie? The vet also denied refunding my payment. No other clinic has ever treated me this way or said that they don’t call to explain results. Imagine if your family doctor told you that you needed to get an exam and then gave you the results for you to figure out on your own, when they are the professionals that are supposed to explain them, good or bad. Please do not take your beloved pets here.

posted: 03/09/2023

Very friendly staff and knowledgeable vet. Love bringing my fur baby here. She's a fan too - gets super excited to come in.

posted: 09/30/2023

Poor customer service for years. The front desk management is incredibly rude. The vet who owns the clinic is excellent, but the overall management of the clinic is awful. There are better options. I only continued bringing my pet here because of a friend’s initial recommendation.

posted: 08/24/2023

OH my goodness!! They are so nice!! So much better then the one by my house that I have taken all my pets to. Well it was good Buckner Animal Clinic but Dr. Pruitt sold it. And it is not the same at all. East Dallas Veterinarians I wish I would have found a long time ago. They took care of my Daisymae St. Bernard and Lady Catherine King Charles Cavalier

posted: 04/22/2022