Dallas Animal Emergency

I had the absolute best experience at Dallas Animal Emergency. I went in last night since my dog got vinegar in her eye and the Doctor was able to examine and help my dog right away. The team really gave my dog and I the best experience. Becca, from the reception, was so sweet and incredibly helpful. She was very knowledgeable and helpful. They are very budget conscious as well and you can tell they all have such a genuine love for animals. It’s definitely the place to go to if you’re looking for an emergency clinic for your pet in which you can fully trust and in the best hands.

posted: 02/21/2024

DO NOT TAKE YOUR PET HERE. It's been a month since we took our dog Bonnie here to get euthanized. We called to schedule an appointment for that and informed them that our Bonnie was aggressive and they assured us that they could handle her and that we can bring her in. We came in and they gave us around 12 pills for her to take so that she can go to sleep and not feel a thing when they euthanize her. She refused to take the pills so their alternative option was to give her a sedative injection. We told them again that she's aggressive but they said they can put a leash around her neck, put it through the door crack while someone holds the leash from the other side of the door and someone injects her. They went on to choke her through the door and inject her with the sedater that was supposed to put her to sleep. An hour went by and she was still up. Very drowsy and uncoordinated but nonetheless, awake, anxious, and stumbling around suffering from the sedative. They came in and told us they need to give her a larger dose (as doctors who know this dog was about to get euthanized, how did you not know how much sedative to give her?) and asked us to put a muzzle on her, which we previously told them multiple time won't work as she can easily escape muzzles and take them off. They assured us everything will be fine and asked us to try and put it on. My fiancé managed to put it on her while she was sleeping but she got up and immediately started to try and take it off. She was still VERY drowsy, anxious, and stumbling around everywhere. We called the assistant in for him to administer the second sedative and as soon as he tried to reach for our Bonnie, she escaped her muzzle (AS WE WARNED THEM MULTIPLE TIMES SHE WOULD) and bit the assistant on his hand. At this moment my Fiancé and I are in panic mode and our dog's anxiety is through the roof, wondering what is happening to her. I took the rest of the family home because we didn't want them to see what was happening anymore. My Fiancé stayed and the Vet pulled her aside to ask if our dog has had her rabies shot which she did 2 years ago. The doctor stated that the texas law requires the rabies shot to be administered every year which we looked up online and didn't find anything to confirm that. Everything we saw was 3 years. She proceeded to tell my Fiancé that they had to decapitate our dogs head so that they can test it for rabies. After telling her she didn't want that, she basically told her she had no say in it. My Fiancé was heartbroken knowing we wouldn't get her complete ashes . I came back from dropping off our family expecting our Bonnie to be sedated but my fiancé said no one had came in after I left. Whenever I asked when they will administer the second sedative they would say "soon" or "in 10 mins". Another 2 hours went bye and I told the receptionist that this is no way for my dog to die. Anxious, scared, stumbling, and suffering. She caught an attitude and said " I KNOW". They then proceeded to tell us that they want to wait until the ENTIRE hospital has no more patients for them to administer the sedative. They finally came in, asked us to leave the room, choked my dog ONE MORE TIME and put her to sleep. Called us in to say goodbye to her before they euthanized her. The whole time my dog was lying dead on the floor, they did not give us privacy with her and she still had the rope that they choked her with around her neck. We did not get the chance to say goodbye to our beloved dog of 8 years because she was already asleep. It make us ill knowing that our dog was suffering, not knowing what was happening and all she wanted to do was go home. They made sure they got paid and charged us for the TWO sedatives.The bill was around $1000. My Fiancé is currently going to therapy every week now because she is traumatized by what she saw and so am I. I cannot express how we felt that night. It was the worst night of our lives and we still struggle to sleep at night thinking about how our Bonnie died, scared and confused. AGAIN, PLEASE AVOID THIS PLACE AT ALL COST.

posted: 12/27/2023

This facility and the people within side are wonderful and are a gift. I've had to take my cat here twice now and will continue to come back if I need to. I prefer them over my primary veterinarian. They are so caring and understanding. You can truly see that they love animals. One of the employees even serenaded my cat with love. I have nothing but positive things to say about this place.

posted: 01/19/2024

I am so thankful for this crew. My 15 yo Moo Cat ended up with pancreatitis and it was horrible to watch. They took her in, got her back on her feet, and got me in quickly when we had to come back bc she wasn’t quite recovered yet. They are upfront about cost and clearly cared about my kitty. Open 24/7. Always kind and careful with her. Thoughtful and considerate staff. Thank you for helping us and being kind when this cat-mama was a ball of stress.

posted: 08/12/2023

PLEASE AVOID THIS PLACE AT ALL COST. It's been more than a month since we brought in our baby girl to get put down. We called and explained our reason for putting her down. We also made it very clear that our girl was extremely aggressive. We asked if that would be a problem. They assured us it wouldn't be a problem. They prescribed our girl sedatives which were about 12 pills to knock her out. She would not take the pills. We asked if there was another option to put her to sleep. They suggested putting a leash around her neck, slipping the leash through the door and pretty much yanking it so she could get injected with the sedative while being choked. We agreed because we weren't given another option. They injected her and apparently it wasn't enough to put our girl to sleep. She was still awake and stumbling around, confused. We told them that it has been more than an hour and she's still not out. They told us she would need another injection. They told us to put a muzzle on her. We again made it very clear she knew how to take off Muzzles. They assured us it would be fine. But we told them No, she will find a way to take it off. But they underestimated her strength. They thought because she was drowsy she would be calmer. Which was not accurate at all. Our girl was stressed and confused. We ended up putting the muzzle on and as expected she was trying to take it off. At the same time the Vet came in to try and handle her but when he reached for her she managed to remove her muzzle and bit his hand. It was horrible! Our poor girl was so scared and stressed. Another Vet pulls me aside to ask when was the last time she got her rabies shot. I told her 2 years ago. She explained that the State of Texas has a law that states: Dogs need to get rabies shots every year. Which was news to me. It was my understanding Dogs needed Rabies Booster shots every 3 years. She explained because my dog was not "up to date" on her rabies shot, she would need to send my dog to get tested for rabies. She then proceeded to explain the process to me stating she would decapitate my girl's head and send it out to the lab. It broke my heart hearing this. I pictured my baby without her head. All I could think about was getting her Ashes back and knowing she's not completely there. I went online the next day and didn't see any Texas State Law that required dogs to get rabies shots every year. Every article I saw stated dogs needed boosters every 3 years. So now there's a possibility my baby got decapitated for nothing? The worst of it all was how long they had us wait until they finally injected her with the second sedative. Our baby was in that exam room for hours! In her final moments she was scared, stressed and tired!She just wanted to go home. My Fiance had to go ask multiple times when were they going to sedate her. We kept getting "soon". Until they said "we're just waiting for these last patients to leave. We want the facility to be completely empty." We were shocked that they let our baby suffer for so long. We arrived at 7 p.m that night. Our baby didn't die until 1 a.m. They had to choke her one last time to inject her with the sedative. It was the worst experience we've ever gone through. We went in wanting it to be as peaceful as possible. But it turned into a nightmare. I feel guilty to have ever brought my girl here. PLEASE AVOID THIS PLACE AT ALL COST. We should have read the reviews before bringing our baby here.

posted: 12/23/2023