VCA Advanced Care Animal Hospital

Dr. Haganey- Top Notch! Love, love, love her!! Creative, Curious, Compassionate, Caring, Comes with with Cool ideas (All the C’s). Gave us more good time and more time for “bucket trips” with The Wonder Dog. My dog adores her as well. Can’t say enough good about her. The other Dr in this practice…flat, unemotional to the point of being curt. missed something due to not testing something that is COMMON with animals with this heath condition. They cost us stress and time with our baby. Didn’t suggest other common treatments that D. H did. This is shocking for “Advanced Animal Care” never mind the prices here.. That is why only 4 stars.

posted: 06/02/2024

Dr Tracey Hageny is amazing! I have been transitioning my pets to her over the last couple of years. I am so grateful to have found her and VCA after being disappointed by three previous offices while trying to save my cat’s life from FIP. Dr Hageny is genuinely compassionate and takes the time to explain all facets of treatment as well as the mechanism of action and immunology behind medicaments! Fun fact: Dr Hageny also treats chickens! She took my call and gave advice after one of my chickens was attacked by a hawk- Monica (the chicken) is doing well and back to leading her flock. The vet assistants and front office staff go above and beyond to make every appointment so pleasant. Highly recommend!

posted: 05/28/2024

Right now (Dec 2020) a masked vet tech comes out to your car and picks up your pet, takes it inside, they treat them or run tests and then call you to discuss, like most vets in these covid times. However, Dr. Trussell has been taking care of my cat for 17 years, and I can't say enough good things about her. She is very kind but also to the point and no nonsense. I definitely partially attribute my 3 special needs cats' long lives to her great care. One of my cats has a rare condition that requires special labs and many vets just aren't equipped to deal with it. One of my cats loves vet tech Rebekah (who he has known his whole 16 year life) so much, that he howls to go back when I bring him home from check ups. If you want compassionate, no nonsense, smart, honest vet care (and who doesn't?) definitely check them out.

posted: 12/21/2020

Not an honest or upfront place. Pet boarding is one of their cash cows - They'll try to squeeze all the money they can from you with exams undisclosed previously. I called the office and spoke to the office manager, I asked in detail their requirements for pet boarding, she said they need to be current on vaccines (which my dogs are) and gave me the daily rates for boarding (they charge more than other places around) When we show up to the clinic with our two healthy pets, we showed our folder with all vaccine records current, they spring on us that they need to do an excrement exam for each of our two dogs at $100 each and another behavioral exam for $50 each. That's $300 before any boarding fees!! Keep in mind none of those fees are listed anywhere on their site as requirements at the time of this review and the office manager never said anything over the phone when I specifically asked. I tried to look at their boarding contract and the file has been removed from their website (see screenshot attached) I requested to speak to the office manager I spoken through the phone and they said she was busy even though there was nobody else in the clinic at that time. The staff seemed indifferent and uncaring. I refused the fees and walked out with my pups and took them to Posh paw resort. They had no hidden fees or exams to try to push on you and everyone was super nice! Best decision ever for pet boarding! Don't support businesses that are dishonest and greedy. Have a great day!

posted: 03/16/2022

I really appreciate the help and support I received when I was experiencing my fist adopted pet that had worms. The doctor was nice enough to stand outside and answer my stupid questions for like 15 minutes. Easily the most caring and compassionate vet I've ever encountered. If I could give more than 5 stars, I would.

posted: 02/13/2021