VCA Arbor Animal Hospital

Dr. Ortiz and her team I’ve been our Vet for over 15 years. Our dogs, Harley, Charlie, Grayson,, Bailey, Lucy are our children and Dr Ortiz and the team notice and give them the love and attention they deserve. Throughout the years, they have taken care of our children better than most people take care of their human children. Dr. Ortiz is extremely knowledgeable, very patient, compassionate, and understanding as we walk through every lifecycle of our children’s life. From helping us through the puppy stage with, dealing with cancer with Grayson, Bailey’s itchy problems at two years old, to Harley, and Charlie, and all their stages of their senior life hood. She has been there at every turn, and I cannot say how much I respect and appreciate everything she has done for entire family. They make us feel like part of the family, and everyone on the team is compassionate and helps take care of them to the fullest of their capabilities. I would strongly encourage anybody has any fur babies to see them. I did not have enough adjectives to explain how amazing the entire team at VCA Arbor animal is I drive 35+ minutes to see them just to make sure our fur babies get the best absolute care. Thank you so very much for always being there we really appreciate all that you do!

posted: 09/12/2023

The staff at VCA Arbor Animal Hospital helped my and my wife ease the pain and suffering our beloved Macy was going through today. In all of my dealings with different veterinarians and facilities over the years, I've never met a staff as compassionate and caring as these are. Step by step, they were there, offering support, alternatives and detailed treatment plans. We found them by accident a few years ago when the doctor we had been seeing for 15 years suddenly turned office operations over to staff who didn't understand loyalty and emergencies. They turned us away expecting us to wait 4 weeks until they had an opening. VCA Arbor took us in immediately. They've always been there for us, more so this time. I highly recommend them, from their caring, professional approach to their end of life care for yout beloved pets. Our Macy didn't suffer and was raised onto the rainbow bridge with love. Thank Dr.s, I appreciate all of you!

posted: 03/15/2024

We’ve been bringing our two cats to the Balcones Woods VCA for the past three years now. We’ve always had a fantastic experience at this clinic and the staff - the vets, the techs, and the front desk folks. Their love for animals is very evident and they are so gentle and loving with our cats. Want to give a special shoutout to Dr. Lucia - she is wonderful! She always takes time to examine our cats thoroughly and answer our questions. Would highly recommend this particular practice.

posted: 02/15/2024

Love this place! I brought my little husky baby in for a rash that I had never seen before. Turns out it was a hotspot! All of the nurses and doctors were so sweet and provided the right amount of personal space for my pup. She is a rescue and can be a bit skittish. I felt very comfortable letting them take her to the back for her treatment and she didn't seem to be too frightened. The doctor even sent a text to check in a week later. So grateful that I switched to VCA!

posted: 08/11/2022

This is the best vet clinic ever. We had a great experience with them through the life and eventual passing of our last pup Mollie, and are happy to visit again with our new floofy boy Waffles. Everybody at the office, from the reception to the vet techs to the vets, are super kind, love the animals, and extremely accommodating to the humans :) I’ve gotten in last minute for appointments several times and am grateful for their flexibility and helpfulness! If you live in the area (or even if you don’t!) I highly, highly recommend.

posted: 11/25/2023