Austin Urban Veterinary Center

I am extremely happy with my experience at Austin Urban Vet. After a not so great experience at another vet, it was wonderful to interact with a team that was clearly invested in my pet and wanted us to be there. I have a cat with a complicated medical history, and the team did a great job of getting to know him and answering all of my questions. Dr. Mike was thorough and very knowledgeable during my cat's appointment, and I feel confident continuing to bring my pets to Austin Urban Vet.

posted: 04/09/2023

Everyone here is super sweet and nice, and made my boyfriend, our kitty, and me feel very welcome. They explained what they were doing and why, and everything was quick, easy and professional! Our cat was spoiled on the exam table with treats and had a great time. They didn't, however, tell us anything about cost while we were there. I paid the $75 deposit for the exam, and when we showed up they gave our cat a vaccination and gave us a cup for a poop sample to bring back and sent us on our way, no mention of cost. So I just assumed that the $75 was for everything. The next day I got an invoice for $120, and was very alarmed. My boyfriend and I are not the most well off, so I called and asked if I could have a receipt because I didn't know what any of it was for. The nice lady that answered told me that $40 was for the vaccine and $80 was for the poop cup. I said I had no idea and wouldn't have taken the poop cup if I known. Luckily she got it taken care of quick and taken off the bill, but I still found it very strange that I wasn't told any of that during the exam, or told that I had an option. I'll be returning but I'll definitely double check everything next time!

posted: 01/24/2024

After recently adopting a dog from the shelter, I had not established vet care for my new pup. I soon regretted not establishing this relationship yet, when she injured her paw jumping into the car one afternoon. Austin Urban Vet was the first place I called & they got my girl in within the hour on a Friday afternoon & got her all fixed up. The staff was so helpful & kind in the middle of an unexpected afternoon. I will 100% be making this the spot for care for my new pup.

posted: 03/15/2024

While I was dog sitting one of the dogs suddenly got very sick. I called Austin Urban Vet, and they were able to see her quickly. Her condition was rapidly declining, and they stabilized her and secured a spot at a pet hospital right away. She made a full recovery and was reunited with her owner after 2 days in the hospital. Everyone at this vet clinic was amazing and supportive, from the ladies at the front desks to techs to the vets, and they saved this sweet young dog’s life.

posted: 12/16/2023

Had a way better experience here than at other vets. They are SO kind and considerate. I have a 100 lb Rhodesian ridgeback who is really scared of needles and they have been amazing at making it work with him. Will be continuing to come here.

posted: 02/23/2024