Charter Equine & Small Animal Hospital

I never write reviews, but I feel I need to share that the great people at Charter went above and beyond for me and my family. On a recent road trip, I was passing through town with my family and our dog Schroeder, who suddenly took a turn for the worse on an overnight stop. We happened to be staying close by and I brought him in first thing in the morning. The medical care he received was top notch, and they worked quickly to revive him- but the situation was dire, and I had to say goodbye to my old friend there. Charter helped us out by agreeing to hold onto his ashes until we could pick him up a few weeks later on our way back through town, and even though they had only met us that once, they sent us a thoughtful condolence card with notes from everyone on staff and his prints. On our return trip, we realized we hadn’t planned properly and were passing through on a weekend. When they reopened Monday, I called and apologized for not simply asking the cremation company to send him directly, asking if they would let us pay them to ship him to us. Sarah (I hope I’m remembering your name correctly!) did not even hesitate to offer to send him to us free of charge. I’m not sure if Sarah had to send him herself or if Charter was able to pay his way, but in either case I am certain that the time, effort and cost involved were not insignificant. Our sincere thanks to all the folks at Charter for being so kind to some overwhelmed out-of-towners every step of the way. I’d leave multiple five-star reviews if it would help- but it seems to me they don’t need any, and I can understand why. All my best- Joe and Schroeder

posted: 08/08/2022

My old dog’s incision was opening up and looked horrible after getting surgery at a vet in Lubbock. Dr. Charter calmed my anxiety and resutured it the next morning. My dog is completely healed and doing great!

posted: 08/07/2023

I had been a regular at another local vet. I had a situation where I needed one closer to my home one day so I picked Charter. I have switched to Charter as my regular now. I just love this place.

posted: 07/25/2023

This is the best place. I had to bring my brother’s dog in to be put to sleep. The staff was so kind. We were given a full explanation of what would happen and how it would feel to the dog. Even though this was something we should have done a long time ago, there was no judgement only empathy. It was very quick and afterwards the staff prepared the little girl in a box to give to us for burial. Thank you for your help in a difficult time.

posted: 04/12/2023

Veterinarian Charter is Personable, Attentive, thorough, and the wait time is incomparable. Our Vet Tech (I didn’t ask his name, I only remember him as male) was friendly and very informative. 10/10 will recommend. 🐶🐱🐴

posted: 02/17/2023