Indian Ridge Animal Hospital, Inc.

One of the best Veterinarian Hospitals I have dealt with in a long time, for several reasons. Our first visit was pleasant and affordable. The main office and exam rooms were clean. The staff is courteous , friendly and accommodating. The Vet. ( Dr. Mears) was considerate and communicated well in simple terms. He then kept his promise to call with results. Amazing these days!! The atmosphere while there was calm and I don’t dread bringing my senior dog ( who is normally sensitive and easily shaken,) there in the future. I truly believe they do their best to communicate well with their Clients and offer the best care. KUDOS!!!

posted: 08/10/2023

Updated Review (8-15-2023): I did receive a message from Indian Ridge today, and while there was no response to my partner's prior emails, I did go back and see where there was attempt to contact me a bit over a week after we left our cat with them. I was at work and did not recognize it as a saved number on my phone, but I am updating my review in fairness to them. We're picking him up later this afternoon and we're very relieved. Thank you for reaching back out; we really appreciate it. It's been a very painful loss and we're glad to get this closure after the miscommunication. -- Initial Review: I'm not sure exactly where to place the blame, if I'm being totally honest. We lost our cat very suddenly a month ago; my fiancee rushed him there, but he passed before anything could be done. Traumatic, but these things happen. The issue is that we opted to leave his remains there. We were told that my partner's card would be charged by the cremation service within a couple days. We waited til the following week. No charge. No word. We waited another week. I checked my messages and email... Nothing. She emailed and didn't receive a word back. Our work schedules are hectic so it's hard to get down there during their open hours, so we gave it a bit longer. Today makes the month mark, then suddenly after my partner send another email today, the charge goes through her bank account and not a soul contacted us about it . Nothing. Losing our baby was horrible enough. Not knowing where his remains were has been anxiety inducing. At this point we don't know if they company they use is even going to be giving us the ashes of our actual pet or just something completely random. If the vet did actually, promptly pass his remains on to the cremation service and they failed to do as they were supposed to, then perhaps they should look into recommending a different company. We're mortified. Our baby deserved far more respect than this. The money is one thing--it did end up causing that account to overdrawn mid pay cycle for her; but the biggest issue is the total, utter lack of communication during an entire process. We will never go back, though the doctor we saw was very kind in the moment. I like to think that this part was out of his hands, but it doesn't change how taxing this has been.

posted: 08/15/2023

My poor little 3 lb Chion went in very sick on a Saturday morning. Not only did they fit me in last minute but they took wonderful care of my little guy. He had to stay overnight and I was so happy I was able to go visit him on Sunday even though they were closed. I highly recommend this veterinarian. Everyone truly cared about every animal I saw come through the door as I waited. My little Tiny Dog is recovering well at home thanks to their wonderful care.

posted: 04/21/2023

Indian Ridge will always be the place that I take my fur babies from here on out. Dr. Mears and his staff are so compassionate for animals and their health. Everyone at this hospital exceeded all expectations in caring for my dog and for me. My pup broke his leg and they were able to get him in quickly for his surgery. Dr. Mears placed a plate in his leg and did a remarkable job. He was extremely knowledgeable and able to answer all questions that I had. The front desk staff has always made me feel like a priority. Lori was so kind and understanding when I reached out with concerns. Lori provided me with comfort and assurance that my pup was okay.

posted: 08/18/2023

We had a small emergencywith our older mini schnauzer. The response from the staff was great. They immediately went into action to remove a bone lodged in her mouth and throat. Very professional and caring.

posted: 08/10/2023