Mountain Empire Small Animal Hospital

Disappointing and Stressful Experience I had a very upsetting experience at this clinic today. When I brought my 1-year-old dog in for an appointment—his first visit to the vet since he was a small puppy—he whined a couple of times and wanted to meet another dog. By the time we got to the waiting room, they were already pushing anxiety medicine on us because he was whining. Dr. Tracy Lilly attempted to muzzle my dog only twice, with each attempt lasting just a couple of minutes, but was unsuccessful. After being gone for a few minutes, she came back and was immediately frustrated with the situation. Instead of approaching the situation with care and patience, she spoke to me in a belittling tone, making me feel as though I wasn't capable of properly caring for my dog. She said things like "I don't treat under the chair dogs" and suggested that I needed to have my dog trained properly so he could be treated in the future. My dog, understandably nervous, backed away and pawed off the muzzle attempts. Rather than attempting to calm him or work with him, Dr. Lilly seemed more annoyed than compassionate. She couldn't treat my dog and essentially told me I needed to sedate him before the next visit. I spent $112 for a consultation that resulted in nothing but sedatives and frustration. Even after diagnosing a yeast infection in my dog’s ear, she refused to provide any medication, stating she couldn’t clean his ear because she didn’t have his "permission." It became clear that every negative, belittling comment she made was actually a sales pitch to get us to buy training lessons from one of her coworkers. Overall, I left feeling ignored, judged, and completely dissatisfied with the level of care and professionalism. I expected more understanding and patience from a veterinary professional, especially when dealing with anxious pets. I wouldn't recommend Dr. Tracy Lilly or this clinic based on this experience.

posted: 09/05/2024

We love this clinic. They saved our 14 yr old cat Nala. She had an upper respiratory infection going on 10 days. She had to had fluids daily and help with food. She wasn't eating or drinking. There's no doubt in my mind that she wouldn't have lived if it wasn't for the caring vets Dr. Dobson and Dr. Hart.

posted: 06/20/2024

Wish I could give them zero stars. My dog is a little defensive at the vet so they gave me the option of giving him a trazedone before bringing him in. Said it was my decision. Said I could see how he did with it. I elected not to medicate him and they were very, very rude to me later about not doing it. The quality of care was never very good either. Don't take your animals here. I would never trust these people.

posted: 05/30/2024

Been using MEAH for years, and I always get what my pets need at a decent price point. Highly recommended.

posted: 07/05/2024