Boones Creek Animal Hospital

This vet office is absolute trash compared to Mountain Empire Animal Hospital. We brought our two cats just today and the vet technician was super awkward and unfriendly. The vet was not very thorough in examining our cats (and I would really like them to be especially if they're going to charge 55 dollars for each cat!) despite our concerns over our senior cat. They did testing which we did not even ask for (usually at Mountain Empire they ask before doing so as not everyone can afford to spend 400 dollars out of pocket for things they didn't even express interest in doing). Maybe I wouldn't have a problem when Mountain Empire said they'd charge essentially a 100 dollars less for senior blood work. 230 dollars for senior blood work??? Are you serious? This place looks all dolled up and stuff probably cause they scam people to make an extra buck. My mistake for trying to get a second opinion after my poor cat died of a heart attack. They weren't even sympathetic and understanding when we mentioned that! Seriously, people, go to Mountain Empire they charge better rates and they care more over there. I bet if my cat died and Boones Creek Animal Hospital was my primary vet they wouldn't even do half of the things they do over there. And I bet they would've charged a couple hundred more! Poor customer service, poor rates, and just general lack of care for animals. I don't even know why they have such high ratings either. I guess all the rich people just go here and don't care how their money is spent? I will not be coming back here for our shots for our cats and check ups and such. I hope the black and red headed vet technician learns better customer service skills and the vet herself will definitely learn to be more thorough. We even brought paper work in and she said "oh" to our senior cat having arthritis. Just goes to show she didn't even do research on our senior cat before seeing him. That's bare minimum. Please listen people! Rich or not, Mountain Empire has better customer service and rates!!!

posted: 10/24/2024

If I could give ZERO stars I would! I brought our dog in to be seen and they did absolutely nothing to help him. First, the tech told me she was taking him to the back to get his weight and temperature checked. I agreed and then proceeded to wait for about 20 minutes wondering why it would take so long for just a weight and temp check. The tech and the vet walk back in and apparently had already examined and done tests on our dog without consulting with us first. There was NO COMMUNICATION. They then proceed to tell me that there is nothing that they can do to help and that they cannot drain the swelling in my dog's face and apparently diagnosed him with cancer. I was completely blindsided with the care received. From the time we called to the end of our visit the office staff, techs, and vet were pushy about getting us out the door as soon as possible. We just wanted our dog to have some relief and to get taken care of and get back to the happy, healthy dog that he once was. I would NEVER recommend this vet clinic to anyone!!

posted: 10/27/2024

First time taking a pet to this vet. Our previous vet retired. My 10 month old gsd was not happy to be taken out of the room by a stranger. Instead of stressing her out, they came back and had me help get her on the scale. Because she was stressed the vet spent 45 minutes just talking to her and giving her tiny treats so earn her trust. When the time came for an ear swab & shots(after 45 minutes of trust building) they were amazing. Yes it's pricey, but no more than any other vet in the area. The time they took to let our pup feel comfortable was above and beyond what was expected. We will be using them for all the future care of our pets.

posted: 08/16/2024

This vet has went above and beyond for my fur family. I can't say enough good things about the staff and how compassionate they are. I love the set up, cats on one side, dogs on the other. They treat you like family ❤️

posted: 06/27/2024

This isn’t a place that cares about your fur babies unless you have all the money upfront for a life saving procedure/visit. They have no payment plans for people that actually don’t have almost $500 to be seen. I lost my baby bc they wouldn’t see him without the money. Time didn’t warrant care credit or scratch pay. Sad.

posted: 09/05/2024