Animal House Veterinary Clinic

We brought our senior Anatolian shepherd in this week and were blown away by the patience and kindness he was shown. He usually gets extremely stressed at the vet, but no one pushed him and he was able to feel truly comfortable. We will be back with our special old man!

posted: 01/10/2024

Best vet clinic! When my baby nova would go they loved her and she loved them. Made her feel comfortable made her feel like she was visiting some friends! My baby boy Steve (cat) is always taken cared of. They are so good to him, which surprisedly for a cat, he is good to them! Great staff super nice! And they definitely do listen to your concerns!

posted: 02/13/2024

Edited: I received a very courteous and comforting call from Brandon, a manager at Animal House Veterinary Clinic, and I am extremely appreciative of his response. Professionalism goes a long way in my book, and I also appreciate genuine sincerity about not only my patronage with a business but also my fur babies and their safety and comfort. I am updating this review to reflect such appreciation. Thank you again, Brandon and all the staff for your time and efforts. PREVIOUS REVIEW: I’ve had great experiences every time and the staff is always amazing. This latest appointment had me a bit concerned. Appointment was scheduled for 1530 (3:30pm). Checked in 10 mins prior to appointment time. Wasn’t seen until 20 mins after scheduled appointment time. Staff was great…even greeting my pup as we waited. Confusion set in when another family with a puppy with the same name as my dog (who had arrived/checked in well after I had arrived/checked in), and when I was pulled back into the exam room found out through the vet tech/assistant that I would be waiting longer with my dog because my dog was not the proper “Rusty” for the appointment. When we were called for the exam, there was confusion about the fecal specimen regarding why it was in the system. I explained to the tech/assistant that it was required according to the email the veterinarian office had sent me. She then proceeded to say she would send me home with cups (I had two dogs for this procedure). I stopped her to inform her that I had already dropped it off that morning before my dog’s appointment. My opinion on that concern is a lack of knowledge of the system or a lack of communication between departments. It makes the staff look unprepared and unprofessional, which makes me as the pet parent very nervous knowing my pet is being taken care of by people who are similar to doctors and nurses in human hospitals, and therefore should act like it. Being personable is one thing but you don’t need to lack on professionalism in such a career. The doctor was a bit lackluster and not aware of where her stethoscope had gone…luckily there was one in the exam room. When giving my dog a shot, which he’s had several, of which I have been in the same room for, and he’s never cried out in pain as much as he did when she gave him the shot. And it was supposed to be just one shot, but it became two because she pulled it out, as she said because she didn’t want to keep hurting him. The second shot didn’t make him waver in his reaction. Later that day, the area was swollen and he didn’t want to walk on the leg at all. I have a medical background so I understand the situation as a whole, and I knew my dog would just need time, but again, he’s 3 and has had multiple shots only from your business and he’s never had a reaction from any previous shots or medications. I believe there should be some “adjustments” or retraining toward making the office more professional for the patrons.

posted: 10/17/2023

Hours after a cross country move our dog, Isaiah injured himself. We had no appointment, and I wasn’t sure if we would get in, but I made the call. I had no vaccine records as I was moving cross country and they were in the truck which was not here yet but right behind us, they called my vet that his records sent over and proceeded to examine and treat my dog service was warm and friendly and kept immaculate Couldn’t be happier with the service and I will be a lifelong client from here on out, and I might add that they are less than a mile away from me which is amazing.

posted: 10/14/2023

Everyone was awesome and Elvis LOVED the attention he got from everyone. They did amazing with him and they cut his nails for us which the price really wasn't that bad to get that done. The tasks went surprisingly fast, considering he gives us fits at home if we try to do anything with him. Thank you so much for caring for our babies as much as we do. ❤️

posted: 02/20/2024