BrownDog Lodge Veterinary Clinic

This group of people went above and beyond to provide care to our foster pups while we were transporting them from Austin, Texas to souther Illinois. Brown Dog is compassionate and caring and they went above and beyond!!!!! I cannot recommend more highly or say enough to sing their praises. Thank you guys. Puppies and Mini made it safely to Wright Way Rescue and I was able to get a good nights sleep to be ready for the road the next day. Brown Dog is amazing!!!!

posted: 11/28/2023

We had such a great experience boarding our two pups for the first time during the holidays. I loved that the staff kept us up to date with their care, sending text confirmations of scheduled services during their stay. They even may note of our potential early arrival and called to confirm the day of so that they could provide our dogs care accordingly. I appreciate this location and will definitely be using them in the future for our pet's veterinary and lodging needs. Thank you BrownDog!

posted: 12/31/2023

I originally called in early December wanting the cost of services. The receptionist I talked to became irritated at me and told me she would email me in between patients. I sent the email, but she never responded until I sent a follow-up email wanting a response a whole month later. I also called and left a voicemail but never received a call back. When she did email me back, I felt that she had an attitude and could've put what she said during the phone call and email a lot nicer and more considerate. She told me, "this is entirely too much for a price quote" and "front desk does not do quotes for treatment." "We do not offer 'daycare' here at the vet clinic." I've never had somebody tell me at a vet clinic that they do not give out price quotes over the phone. I do not want to pay $53 to have my pet checked out, just to be unhappy with the staff and visit. I also know that at other clinics, the front desk actually gives out price quotes for multiple services without seeing the pet as stated above. I understand that every clinic here in Memphis does not offer daycare for cats, although it seemed like this one might've. But I didn't need to be told that they do not offer "daycare." Once again, this is something she could've put in nicer terms. This clinic also does not carry Royal Canin, which is the prescription brand that my pet needs to be on. They only carry Hill's. Also from how she worded it at least, it seems like the only form of flea/tick/heartworm treatment acceptable for boarding is a capstar tablet which isn't suitable for every pet. When I originally tried to book online through their system "Yourgi" the prices listed on there were confusing or non-existent, and it kept redirecting me to download their phone app instead of letting me use the website. She also stated, "There are additional charges for administering meds and several other extras to choose from the menu," but still didn't give me those prices.

posted: 01/09/2024

Our 13 y/o cocker has been a BDL daycare doggy since she was 12 weeks old. We were thrilled when they began providing veterinary care. Dr. Beck is so kind and provides well thought out, understandable explanations and instructions regarding Isabelle’s care. The staff is a joy to work with and It’s clear they love what they do. We’re so fortunate to have them looking after our Isabelle.

posted: 12/12/2022

My dogs and I loved this place. I thought my 2 pointer dogs would be rather nervous and not have a lot of interaction with the other dogs but boy I was wrong. My older girl was very interested in watching all of the other dogs run and she stood right in the middle of the pack with her tail wagging. The reason I know this is because they had video cameras. I could watch at any time of the day to see what my girls were up to. The staff was very friendly and accommodating. I would highly recommend this place for day care.

posted: 08/19/2023