VCA White Rose Animal Hospital

Would rather let my dog DIE than treat a new patient. My boy has a heart murmur we moved here and I was looking for vets VCA pops up, signed up for the new patient booked the appointment and received a call immediately that wouldn't see or treat my boy. The lady on the phone got mad and hung up when I tried advocating for my dog. He is my world. They will happily recommend an urgent care vet in their network but forget about establishing a regular vet. What an absolute crock. I sincerely hope they all NEED a doctor for something terrible and are turned away when they need it most.

posted: 05/17/2024

London's Veterinarian office is a top-notch business for pet care. I have been using their services when my pets needed professional help for a couple decades. On my recent visit (January, 2020 ), after a urinalysis & blood work, my 13 year old best friend (kitty cat) was prescribed medicine that allows for her recovery. The entire staff members & Dr. Steely couldn't have been any more helpful. Recommended. Thank you!

posted: 01/16/2020

I drive the extra miles to take my pets here. At one point, I tried a vet more local to my home and quickly realized that the extra distance was worth it for quality care of my animals.

posted: 05/21/2024

I want to start off by saying that I am a reasonable person and this is the first review I have ever left on Google. I EXTREMELY RECOMMEND YOU DO NOT TAKE YOUR ANIMAL HERE. OUR PET IS NOW FIGHTING FOR HIS LIFE. READ BELOW: In December we took one of our Siberian Huskies in to see the doctor due to weight gain. Suzanne Steeley (she does not deserve the title of Doctor) examined him, took a blood test, and determined that he had a Thyroid issue and put him on Thyroid medication. Great we thought, he will be back to normal in no time. Wrong! After putting him on the medication it didn't take long for his mood to change dramatically. He become very sluggish and seemed depressed. We called the office concerned, but were reassured that this was just a side effect of the medicine. By February he had lost over 20lbs and had stopped having any interest in food. Again we called concerned and took him in for another exam. Again we were told this was from the medication and Suzanne Steely even stated "Aside from being over-weight he is a perfectly healthy dog." We continued the medication as we believed from the feedback he just needed to adjust, but he continued to get worse and worse. He would only eat chicken we cooked for him and eventually stopped that and stopped drinking water as well. I made the decision to take him off the meds about 2 weeks ago to see if he would improve. He continued to get worse though and all of my faith was lost in Mrs. Steely and Charles E. London's practice so we explored other options. Jameson (our Husky) has been in intensive care for the past week and has been seen by 5 separate Doctors in Maryland, 2 ultrasound specialist, a internal medicine specialist, his test results have been sent to specialist in California, and the overwhelming feedback is how the hell did they miss this!? He is now in late stage liver failure because this went undiagnosed for so long. We are doing everything we can to save him as he is only 5 years old. Two of the doctors said we have a strong case for a law suit due to the negligence by Charles E. London's office. However, our concern right now is saving his life and it is not looking good. I will do everything I can in my power to hold this office accountable and please think twice before you put your pets life in their hands. Because I hate negativity and Google won't allow me to give them anything less than 1 star... The man with the glasses and pony tail that works at the front desk is extremely attentive and nice. He has been my only positive experience working with this place. Kudos to him. Also, please do not insult me and respond to this review with an email address to someone I am sure probably can not offer any resolution to this issue. You contributed to shortening the life of a young pup. There is absolutely nothing you can do to fix this.

posted: 04/21/2017

VCA Charles E. London Animal Hospital and Suzanne Steeley, DVM essentially killed my healthy 9 month old puppy Oze. I took him there on Feb. 7 for them to do a routine neuter operation. 3 days later he was dead. I began getting concerned the evening of Feb 8 because he was vomiting and wasn't making urine. He would want to go out and would strain and push but nothing was coming out. After taking him back to my vet on the 9th and getting no relief, we headed down to a specialist in Towson, MD who did an exploratory surgery. You can read his findings within the attached letter, but basically his urinary system had been sutured closed in 2 places, had a hole in the neck of his bladder and unrepairable tissue damage. To add insult to injury, the testicle, that was the point of the initial procedure, had been left inside him. So I guess she removed something else? I don't know. The surgeon in Towson said he couldn't locate the prostate and the urethra wasn't located where it was supposed to be. I want to complement the specialist in Towson, however, because he and the entire facility and staff couldn't have been more considerate and professional. It was startling to contrast them against the incompetence and apathy I received from my vet at VCA. I wouldn't want anyone else to experience the pain and loss Oze and I have had to endure. This is just the beginning of my campaign to make sure that everyone possible hears our story. I gave them 1 star because google doesn't let you give 0.

posted: 02/12/2019