Banfield Pet Hospital

Years ago this was a great place to bring your pet. It felt more like family everyone knew your name. Dr would come out and say hello. Asst. and front desk great people. I have changed my view I will not give 5 star but 3 is the best I can do for now. They did reach out and I had a very nice conversation with a supervisor who listened to all I had to say, and I listened in return. We came to an understanding and I do appreciate that. Thank you

posted: 04/18/2024

I’ve been a customer of Banfield for 10+ years. Starting with care of two dogs now one. The former veterinarians;as well as the staff has always shown my dogs and myself great hospitality. However, I have to say since veterinarian Payne joined the team; my dog (Pearl) allergies are under control at least 97%. Dr. Payne is the best thing that ever happened to Banfield. Pearl, suffered with allergies that took off almost all of her hair. For two+ years nothing Banfield former veterinarian prescribed worked! Until dr Payne arrived. He carefully evaluated my dog; prescribing the best medication, ear drops and medicated shampoo for her. It worked!!! Thank you, Dr. Payne you ROCKED! Overall, yes, Pearl still has allergies however she no longer suffers as a result. Dr. Payne helped us get it Pearl back on track. I recommend Banfield hospital in Stroudsburg for all animals. Ask for Dr. Payne. He’ll get your animal, right! Praise Jehovah!

posted: 06/20/2024

Excellent care and compassion for my cat and great service and communication from the staff, especially Dr. Levine, Tiffany and Cassey and check in with Lisa! They were so helpful and wonderful!

posted: 04/22/2024

I would like to share my thoughts regarding Banfield. My beautiful precious Yorke passed away on June 1st, 2024. She went through a lot in the month of May. She passed from diabetes, keystones and pancreatitis. This was the diagnosis I received from Eastern Vet Hospital. Banfield was her primary vet for 13 years. I followed everything her primary stated to do. I now regret it! I have not received not one follow-up call from her vet or condolences. I guess vets don't participate in ethics. Banfield focused on the wrong thing that led to surgery and a biopsy. They ignored what was stated to them regarding excess weight loss, thirst and frequent urination. To be told on June 1st that my beloved was a diabetic was heart breaking. Her glucose level was extremely high to point where 3 days of hospitalization was offered to stabilize her. She stopped eating, drinking and started passing bloody clotty liquid. She suffered. Banfield ignored her glucose levels along with concern that verbally stated to them. It is hard to know that she suffered and was tortured for the whole month of May. I will never forgive Banfield for their negligence and hurt that placed upon our family!

posted: 06/11/2024

They never EVER have available appointments for my pets unless they are like 6 weeks out. I get that they are busy, but i have never had another vet give me repeatedly long turn around times to see them. I used to use them for all 6 of my dogs and cats. But because of their inability to get you scheduled in a timely manner, I have had to go elsewhere. This is not a single incident either. This has been occurring over a few years. The staff is always friendly and helpful and the vets are great too. Just wish I could utilize them.

posted: 01/08/2024