Springfield Veterinary Hospital & Dental Clinic

Braught him in after he was hit by a car. He was worked on and tested for 2 hours and we were given medicine and told that he had no broken bones or internal damage, just a torn ligament. We were assured that he was fine to take home for the weekend and we could bring him back in Monday for a check up.... He died less than 24 hours later from massive internal bleeding. I'm not one to leave bad reviews but this place cost me my best friend. Always get a second opinion always when dealing with them.

posted: 06/22/2023

I only visited once and I’ll never go back. My dog had mass/bump on her side for several years, and I went to Dr. Mann when it started looking worse and possibly infected. I agreed to a biopsy for $344. While my dog was in another room for the needle, a tech came in with a credit card machine and tried to also charge me for unrelated blood and fecal samples that I never agreed to. Just to get the tech to show me the itemized bill, I had to argue and endure comments like “Do you want your dog to be in pain?” They didn’t need to move my dog to another room just for a needle, and it felt like they were requiring my credit card to return her to me. A few days later, Dr. Mann left me a rushed voicemail saying only “Unfortunately it’s a tumor and we need to remove it.” During the two days it took to reach him back, I worried that “tumor” might mean my dog had cancer all through her body. When Dr. Mann finally called me back, I felt like I was talking to a high-pressure salesman. I brought the biopsy results to another vet for a second opinion. Both vets recommended surgery to remove the mass, but they told me completely different stories regarding (1) whether the biopsy was conclusive or only indicated that it might be a spindle tumor, (2) whether the risk of not removing the mass was cancer through her body or only local issues like possible future infections of the mass, (3) whether it’s reasonable not to remove the mass, given that she’s almost 10 years old. Also, the second vet said he would have only charged $185 for the biposy, even though Dr. Mann had justified hi charge of $344 by telling me that the amount “all goes to the lab,” which was clearly a lie. Dr. Mann verbally quoted me $800 for the surgery to remove the mass, but then his written quote listed $1729 as the “high amount,” with fine print saying that “the final balance may be up to 50% higher than the high end of the estimate.” Instead I had the other vet remove the mass for a much more reasonable price, and my dog is recovered and happy. If I’d decided not to remove the mass, she’d probably also be happy and healthy. I’m very relieved that I had choices other than returning to Dr. Mann. Since Dr. Mann’s office seems to respond to their negative reviews by claiming the reviewer had never been a patient (although they seem to think that all of the positive reviews were written by patients), I’ll mention that Dr. Mann saw my dog at 2:20pm on May 12.

posted: 06/12/2023

Switch vets after 30 years, and received the best care ever. From scheduling the appointment through the appointment, all the staff was exceptional. Friendly, kind, caring, and patient. Dr. Mann was amazing. The time he spent with me explaining what will take place during the visit, taking the time to review results, and talking with me about my pup, made me extremely grateful that I chose his office. I have already recommended him to friends and family. Thank you for all you did.

posted: 04/19/2023

I recently switched my dog to Springfield Vet and I am so glad I did ! They are a terrific staff that truly care and are very helpful !

posted: 07/31/2023

If I could give 0 stars I would. I had a new patient visit. Waited for 30 minutes. A staff member came into the room. Did not introduce herself. Did not acknowledge my dog. Immediately started talking about the preventative shots my dog should get. When asked if she was on heart worm prevention I said she was and handed her medical records. She glanced over it and said she would have to have someone else read it because she’s bad at reading handwriting. Proceeded to say she had to weigh my dog, even though she was already weighed upon check in and was written on the paper she was looking at. Started asking me another question before I interrupted and asked her what her name is. Reminded her I am a new patient. Told me what her name was with a smirk, then proceeded to try to keep talking. Told her I was done with the visit and would not continue. I left without finishing the visit. Felt like I was being given a sales presentation. She made me feel like she didn’t really care about how my dog is. Still don’t know if she was a tech or vet. Terrible experience. UPDATE AFTER RECEIVING A RESPONSE FROM THE OWNER. How unprofessional. I did not raise my voice at your vet nurse. I also offered to pay for the time she spent with me. Had she introduced herself and told me who she was and what she was doing, maybe we would have had a different outcome. Best of luck in the future with your future patients.

posted: 07/11/2023