Banfield Pet Hospital

The staff at Banfield truly are wonderful. Every single employee I interact with are incredibly friendly and they just love and care for my dogs in the best ways. They are very informative whenever questions arise and always offer multiple solutions. The extra care does not go unnoticed!! Special shout out to Nicole - Prime example of someone I know will do everything they can to take care of them.

posted: 10/02/2024

Dr skiba, Savannah and Tara made it such a great experience recently for us to take our pup to. Tara greeted us right away and got us into a room quickly. Savannah came in and asked if we had any pre questions, for the doctor and she loved Loki immediately. Then when the doctor joined They asked what we preferred being in the room for vaccines or taking him back and doing it themselves. They listened to our questions and concerns that we had with Loki and all around was a great experience!

posted: 10/22/2024

I recently had to put my dog down. They were very compassionate to my family. They were very gentle with my dog as well. They did everything they could to make a horrible experience more bearable.

posted: 05/05/2024

I just want to start this off by saying this is not the best place for people with melanin. Been going to this place since I moved. And after my last visit im so done with Banfield, my dog has had ear issues for a while now they’ve only given us ear drops and I was just notified about needing surgery. only after paying for so many visits that equal out to the surgery. Their scam artist and a bunch of Karen’s. And next time somebody tells you they’re only a few minutes away and they get there at 6:02 and you’re sitting there looking like stupid like I didn’t see a white person go in 1 minute prior. Then I don’t know whose kid was behind the desk and you were making your own child scared of Black people because you were raising your voice, Karen. Litter of 16 puppies and y’all seen 14 of them how much money does that bring you to on top of two grown adult dogs that’s been coming to y’all for sometime now. Yea thanks but no thanks

posted: 10/15/2024

I had to drop my grandpuppy off at the Crafton location. Her appointment was 7:45 and I arrived at 7. When we were at the McKnight location we could always drop her off prior to the appointment time. The gentleman working the desk (Robert) told me I was too early and he wouldn't check me in. He told me to sit down and wait. He started taking the other patients. Another person came out and started to check me in. He stopped her and again said I was too early for my appointment (it was 7:20 at this time) and she took some of the other patients who arrived after me. This was extremely rude and demeaning to make us sit in the corner while everyone else was treated with care and respect. Once all dogs were checked in (those inside the office and outside) it was finally my turn This was after 7:30. Thankfully I had the kind woman who was working with Robert check us in. We are very happy with the care at Banfield, but you might want to rethink having Robert be the face of your practice. If he treated me like that, I'm sure he has treated others just as rudely.

posted: 05/23/2024