Philadelphia Animal Specialty & Emergency (PASE)

I brought my Pomeranian Justin for an emergency surgery and I am so impressed with how kind, caring, professional, and thorough all of the staff was. I am so thankful to have worked with Dr. Samuels and Kristin! They made my brother and I feel so comfortable. Jermaine went over all the discharge instructions and was so kind and thorough as well. I really appreciate everyone at PASE and how good they treated Justin during his stay there! They went above and beyond!

posted: 11/10/2023

My toy poodle had a fracture in her hind leg and it needed to be splintered. My local vet recommended this facility so I drove up from Delaware. I went through the intake process and ultimately spoke to the doctor. She shared the costs and asked me if I could pay it. I thought of it as an odd question but she indicated that it was a standard procedure to inform the client of the costs involved. When the procedure was completed, the bill was more than $200 than what she quoted me even after the military discount! I asked for an explanation and was told some BS about she was only referring to her costs not the hospital. I felt totally blindsided! I didn't want to cause a scene so I got my pup and left.

posted: 07/03/2023

From the minute we walked in the door, from reception to check out, we were treated with kindness and compassion. My poor baby was showing signs of pain and discomfort. She was having surgery the next day for a mass on her bladder. I thought she had a broken tooth, bleeding from her mouth, wouldn’t eat, and struggling to breathe. It wasn’t a tooth. Her lymph nodes had swollen and she was in pain. Struggling to breathe, tail between her legs, a pet parents worse nightmare: I was given many options but ultimately when asked “What would you do”, I knew from the doctor’s face, it was time 💔 The most incredibly painful decision of my life. Dr. Johnson was kind, soft spoken and gentle with my girl. They brought her in for the time i needed and let me lay with her and hold her until her last breath. The entire staff was so amazing. Even the beautiful lady who said, I gave you two containers of her hair , she has some light and some dark. My heart will forever be broken. I am so grateful my Diva Girl gave me a sign. She didn’t want surgery, she was tired and she was in pain. I would have never, ever made that decision without the knowledge and comfort of the amazing staff and Dr Johnson. It was the right one, I know that in my heart. I always imagined if I ever had to put her down, it would be in the comfort of her own home but I was at peace there and so was she . A beautiful send off and an amazing facility. THANK YOU, everyone at PASE. You made the worst day of my life a day I felt totally at peace knowing you were all so kind and compassionate. Words can never explain the eternal gratitude I will have for each and every one of you. Diva had and incredible life and her end was just as beautiful.

posted: 01/20/2024

I rushed my cat here after he had been experiencing some odd symptoms last night, he couldn’t move and I noticed his stomach was pretty stiff. When I called PASE I was told there would be a 3 hour wait, however when so arrived the hospital was nearly empty and they took my cat immediately. After about 20 minutes someone came into the room and told me my cat had FLUTD, and this caused a urinary blockage. They then told me my only options were to pay for a $3500 procedure to fix the blockage, or euthanize him. I had asked if I could take him home to get a second opinion, or to have him seen by his vet, but they insisted he wouldn’t make it through the night and was in excruciating pain. They even went as far as to say he was being aggressive, and was no longer the cat I knew. I felt as though they were holding my cat hostage as they were very opposed to even letting me see him. Eventually I was able to see him, and he wasn’t at all aggressive. See the pictures I attached - this was him every time I went back to see him. They told me the $3500 procedure wouldn’t be a cure all, and that the chances of it happening again were very high. I decided to go through with euthanasia, but even that was made difficult by PASE. Prior to signing the papers for euthanasia, I had more questions to know whether I was really making the best choice. A woman named Mariam, Maria, or Marian (i can’t remember) came in and very condescendingly spoke to me about the care of my pet. She was terse, lacked empathy, and was incredibly impatient given the circumstances I was faced with. After I finally decided to euthanize him, and sobbed over him saying my goodbyes, the same vet tech came back in not 10 minutes later and told me they “I know this is a lot, but we need to get the ball rolling.” I feel as though I was not only pressured to euthanize my animal, but rushed to do so as well. On top of all of this, they didn’t even give me a copy of his paw print as they were “too busy.” The only person who showed any compassion really was Gianna at the front desk who apologized time and time again for the behavior of the rest of the staff. If you love your animal, do not bring it to PASE.

posted: 07/31/2023

My dog ate an entire box of Raisin Bran late one Friday night. I called ahead to PASE and someone was ready for us as we walked in the door. Dr Halle Mitchell explained care options with consideration, and offered me the gold standard ($$$) and a less expensive alternative that still would meet standard of care. I really appreciated being informed of my options and the financial element of each without judgment. The team was excellent and efficient, and I was in and out in about an hour. We came back for follow up blood work and had a similar experience, quick and easy. The facility is brand new, the lobby is large, and I found street parking easily. The exam fee was typical to what I’ve paid at other ER clinics in the city, emergency care is pricey everywhere. P.s. Everyone should get pet insurance!

posted: 07/31/2023