Banfield Pet Hospital

Hard to get a hold of them on the phone, but when you do, Kumasi is the most helpful employee there! The vet services are good for the price, and is a decent location.

posted: 03/28/2024

My dog is having trouble urinating and I called hoping to get her treated for a UTI. I was quoted a price of over $400 because they "need to find out exactly what type of bacteria the dog has." Really egregious, greedy operation. All of these test to identify the exact bacteria are not used with humans (we give children amoxicillian and then a broad-spectrum bacteria if it does't work). But this organization sees $$$ in all the tests. I think I will go somewhere that is not so interested in fleecing someone who has a sick pet.

posted: 03/07/2024

I’ve been going to Banfield for over 20 years. No matter what care team took care of my pets, the quality of care never changed. It’s been excellent. I refer my family and friends to them, when they ask about a pet problem they are having.

posted: 03/08/2024

After looking at some other options, I decided to bring my dog Eva here for a check up. She have a mass on her upper right molar that need to be removed and her teeth need to be cleaned as well. The cost for the teeth cleaning (including the surgery to remove the mass) is half of the cost compared to other vets that I've called. Also that day Eva got her rabies vaccination. Her rabies vaccination cost 30% cheaper that the other vet. Ok now let's talk about the WELLNESS PLAN. I read some of the reviews here and some of you are unhappy. They explain to me the benefit of the program. They make sure that I make a well informed decision. At the end, it's ME who decide if I want to sign up or not. They don't put a gun on my head to sign up for it and guess what... I didn't sign up for their wellness plan. Couple of days after our visit, they call me couple of times to check on Eva and to make sure everything is fine. My other vet (that I pay more for things) never do this. Unfortunately, Eva crossed the bridge at night (at my house). I didn't know what to do. I called them the next morning. They guided me through everything that I need. The next day I received something on the mail. They sent me a card with Eva's paw print. I'm very very grateful with everything they've done. Great customer service. Very nice - compassionate staff and doctor who are willing to listen to my concern and answer all my questions.

posted: 08/20/2019

I’m not so sure about this location. I feel like the staff has zero communication between each other. For example, the receptionist that we spoke with didn’t relay the message that we did not want the a stomach stapling surgery performed on our Great Dane, but we were still going forward with the spay, well they accidentally did it anyway because they had no idea that the conversation happened. Also, my chihuahua had a lump in her abdomen area, the vet informed me it was her bellybutton…😕 I think they are fresh out of school and I would only trust them with minor concerns and basic check ups. You get what you pay for.

posted: 07/06/2023