Exotic Animal Hospital of Pennsylvania

EAH is the only place I trust to care for my buns - Sandi and Moo. The entire staff genuinely cares for your pets as if they were their own. I’ve had Sandi spayed here and was a little hesitant after reading horror stories online from other bunny parents around the world. But thankfully Dr Rassin and her team are very skilled at what they do and her surgery was smooth sailing! I love that so many exotic animals are cared for here, from fluffy friends to scaley ones and the usual suspects: cats and dogs too! Every member of the staff makes you feel welcomed and I am confident every time I leave that my babies are getting the best care. I cannot recommend this office enough. It’s worth the drive - your pet will thank you later!

posted: 12/27/2023

Look no further for a rabbit-savvy veterinarian! Dr. Rassin and her team were absolutely incredible with my rabbits, she is kind and considerate of both animal and owner. Another vet wanted to charge me for an expensive CT scan for something Dr. Rassin found with a Qtip. I can already tell my bun is feeling better, and I know I certainly am as well. We will be going to EAHP from now on. : )

posted: 03/02/2024

I would definitely NOT RECOMMEND that anyone take their pet to this hospital. It was the most horrific experience you can imagine in this country. My pet rat was suffering from uterine inflammation, so I took her to the Exotic Animal Hospital of Pennsylvania. Unfortunately, after her hysterectomy, she continued to bleed, and the next day, some soft tissue prolapsed from down there. The hospital charged me again to suture her, which proved to be an ineffective solution as the prolapse worsened days later. During my rat’s emergency, I tried desperately to contact the hospital and my veterinarian. However, the FRONT DESK lady was extremely rude, continually informing me that both exotic doctors were unavailable for the week. It was ironic considering it's called the Exotic Animal Hospital, yet only two exotic veterinarians were on staff.I clearly remembered being instructed initially to bring my rat back for a check-up between days 10 to 14 post-surgery, but the receptionist kept blaming me for not visiting on day 7 and I asked for the consequence to seek another hospital for my rat’s urgent care. I finally compromised and requested a callback from the vet when she returned to the office, but I never received a call on the promised day. When I called them back and asked to speak to the vet, the front desk was even more rude than before, wrongly accusing me of not responding to their call the previous week (I knew the vet was not available then and all I wanted was to speak with the surgeon). It was frustrating to be dismissed with curt responses until I was forced to raise my voice and said I would share my true experience on Google. I finally spoke with the surgeon after numerous frustrating arguments. As a patient, it should be my right to speak with the doctor, and as a hospital, it is their responsibility to treat my pet and ensure proper follow-up. They did the worst of the 2 things above. I spent over $1,000 on treatment for my rat, including more than $700 for the surgery and an additional $200 for suturing and medications. Despite the ordeal, I received no apology or refund. My beloved pet suffered immensely, and another hospital ultimately advised euthanasia. Now, I am left deeply depressed. Being a foreigner, I feel this may have contributed to the lack of seriousness with which they treated my concerns. I am not good at speaking English so consistently encountered hostility and disrespect during my visits. Definitely the worst veterinary experience that I could imagine in the U.S.

posted: 04/21/2024

Dr. Rassin did a fabulous job explaining her work with my Holland lop, and the impact of his breed on his overall health (trapping moisture under ears, dentition). She and her team worked magic on safely handling him and sharing their expertise. I have never felt so comfortable with a vet handling my precious Myles before. Thank you, and I’m coming back for your care and your care only for my bun! Photo is of my bun relaxing as he waits to be seen

posted: 09/21/2023

Dr. Rassin and her team are so lovely and I wouldn’t go to any other vet for my darling leopard gecko! They handled Donna with so much care and gentleness, and provided me with necessary information! ❤️🦎

posted: 04/19/2024