Vetco Total Care

The team there is fantastic and takes great care of my dog when we are in. I've also been able to stop in a get flea med refills on the spot. However getting through on the phone is very difficult, even just to ask a simple question. Since I live across town, it is not convenient to have to stop in to ask something that could easily be addressed on the phone.

posted: 04/18/2023

Think prices are high for small dog accessories! I'm a disabled veteran and on limited income. I signed up for vital care for our dog. Wish you had veterans discount too.

posted: 05/06/2023

Horrible service. Almost impossible to get through on the phone. Left numerous messages and barely got a response. Tried to reach them for 3 days finally got a message but when I called back went straight to voicemail. Finally went in and the all the staff were were in surgery.. They called someone out and they were very rude and combative. Not great in customer service. I’ll take my pets elsewhere.

posted: 07/14/2023

I adored my vet experience when I came in with my 16 year old cat. Dr. Joynt was informative, kind, and I really enjoyed my time with him. We got some lab work done, as my cat is old. Unfortunately, this is where I’ve been struggling. Every time I called, I did not get an answer. After leaving a couple voicemails, Dr. Joynt contacted me at 8:58pm on a Friday. I had missed the call, unfortunately, as I was getting ready for bed. I heard the message around 9:15. In his voicemail, he informed me that my cat’s blood work came back with signs of early stage renal failure. This is something I was preparing myself for with my cat’s age; however, he told me to call back on Wednesday when they opened again so we could talk about getting her on a prescription diet for kidney disease. Wednesday rolled around. After calling a few times, I left a voicemail. I did not receive a call back or an answer until today the next Saturday. After learning news of a serious medical condition, you do not want to wait two weeks to get it sorted out. After speaking to the receptionist that answered, I could tell she was overwhelmed and had clearly been busy. I am quite positive it is not the staff’s fault, but greedy corporations overworking and underpaying a vast majority of the employees. I really enjoyed my experience at the vet, but the wait time for a response was very disappointing.

posted: 03/25/2023

I've been trying for months to use them, there is literally never an appointment within 50 miles. And everytime I call to see if they can get me in I'm told they're booked out... Not a very good business model of my opinion... I don't need a vet a month from now... When I'm looking for a vet I need them now generally... I'm to the point where I just don't even think I'm going to try using them again🤷 save time and frustration..

posted: 03/05/2023