VCA Vitality Animal Hospital

Edit to add: When you read the reviews on this page, please remember that while every single person has a valid experience, 1. a lot of these negative reviews are from people who have just experienced a crisis and are in a heightened state, 2. VCA is NOT an emergency vet and instead directly recommends Wilvet Salem for emergency services, and 3. A lot of us regulars forget to review, but are regulars for a reason. I come here every month and I'm a member of the care plan. I have a senior cat who needs a little extra care, and every single staff member I've talked to here goes above and beyond to make sure she's comfortable and healthy! They're very gentle but efficient, and the care plan is worth it in my opinion - it covers the cost of each wellness check, yearly vaccines, and 1x/yr check-ins like bloodwork, fecal, etc - so the only thing I usually pay separately is just for her actual medication. I won't lie and say it's cheap, but it's definitely not more expensive than similar care in our area, and it's absolutely worthwhile if you need to come in more than a couple times a year.

posted: 11/22/2023

Dana there is just so amazing. Wonderful communication skills and so easy to talk to which I really appreciate because I am all over the place and she followed along perfect. VCA always treats my dog just like one of their own and I love it. Thank you🥰

posted: 08/22/2024

The number one reason my wife and I have continuously used this vet is for the wonderful staff, most of all Dr. Surroz. She is one of the kindest people you will meet and treats your pet like family. I can't recommend her enough, you've truly gone above and beyond for Loki and Juliet, and thank you to all the assistants and support staff.

posted: 07/09/2024

Absolute nightmare. Signed up for one year for the healthy dog checks etc. I haven't had the dog for 3 years, now a debt collector wanting 3 years of money. No phone calls nothing. They know we don't have a dog and haven't so they are just money grabbing. Avoid at all costs. They will milk you for everything. Class action may be needed, looking into it.

posted: 10/10/2024

Terrible place to take your pet, but I guess not surprising for the Salem area. Took my dog here for her annual one year check up and the vet by the name of Surroz refused service after trying to complete the exam with the help of her vet tech. I’ve never been to vet school or been trained with animals, but it seems pretty abnormal to restrain and force feed a dog a lick mat filled with treats just to check their heart beat with a stethoscope. They made my dog feel nervous when she didn’t need to be. The vet failed to get to know my dog and ultimately mad her feel uncomfortable. Quite frankly, she’s not meant to be a vet or work with animals. She even claimed she was uncomfortable doing anything further. A professional, well trained vet that knows what they are doing doesn’t say that. PERIOD!!! Her vibe is off and she’s super unfriendly on top of all that. My dog was great with the vet tech who took her temperature (in her ear) beforehand but as soon as Surroz came in the room, everything shifted. Coming from a family that has had dogs their whole life, including two big Australian shepherds who are nervous at the vet and have been through a lot being pure bred dogs, we’ve never been told a physical exam or vaccine is not possible. Never again will I ever go to a VCA. Luckily, switching vet clinics is pretty simple, so at least there’s that.

posted: 07/06/2024