Salem Park Veterinary Clinic

Kind and respectful vet. Feels like a family run business. Easily our favorite vet. She's got us through some rough times with our furry friends and we are forever grateful.

posted: 06/23/2023

My family has used this vet since 1978. 11 pets birth to death. We have a 8 month old puppy that had a medical emergency over the weekend when the clinic was closed and had to be seen at WillVet and admitted for 24 hours. Upon release from the hospital, WillVet sent an order for a full panel lab to be done with the primary care vet within 24-48 hours. I contacted Salem Park Veterinary and they said they were booked but to bring her down and they would work her in for a lab draw. When I arrived they took my pet back and told me they would call for me to pick her up when they had a chance to draw lab and had read the results. 1.5 hrs later they called with the results and said that they would like to draw again in 48 hours to see if they were different. I then get the the bill. They have charged me for an exam, which wasn’t ordered, a “hospital stay” ? And an emergency visit . The hospital order was for a lab only. My puppy was just in there for a spay and chip less than a month ago. I questioned this. The receptionist said that she would have the Dr. call. My frustration was that this puppy is a patient of this vet. This vet is only open 8-5 weekdays. If you have an emergency you MUST take them to urgent care. Which we did. The hospital sent an order for follow up lab with primary care. Which is why I questioned why I had to pay for an ER visit to primary care as well as an exam and also a “hospital stay”. When the vet called me & I proceeded to tell her that I appreciated her taking time because I knew she was busy, but that I didn’t agree with the extra fees. I also told her that I never received an after care summary to explain everything she did as well as a pre treatment estimate for the costs she added for hospital care and what she considered an ER visit. I explained that the order came from a hospital. I didn’t understand why I was charged for an exam when the order was for a lab draw. She then got defensive and told me that she only had 10 min for lunch today and that she doesn’t accept other exams outside her office. ? You’re not open 24 hours and YOU are going to question the local pet hospital when you don’t provide this service? They sent her all records from the weekend which was extremely thorough!This set me off on defensive and I basically told her “you’re a doctor! Your job is to save lives right? Plenty of doctors miss meals on behalf of patients.” That’s not my exact words but basically what I said, probably a little rudely since I was flabbergasted by her response and extremely ticked.I explained that I was never told that I would have to pay extra (no pre-treatment estimated). Her front desk only had me sign a form that auth them to sedate my puppy if she was too wiggly for a blood draw. She started sarcastically laughing which led me to be more defensive. I told her that she was being exceptionally rude and unprofessional and that her front desk personnel were rude except two of the young ladies that were ALWAYS professional and helpful. She didn’t appreciate the criticism. So she basically told me that I was lucky she even saw my puppy because she was totally booked that day. I then reminded her that she is a DOCTOR. My pet is HER patient, It’s her job as a doctor to care for her not only when she is healthy! A lot of other things were said but definitely not heard as she continued to talk over the top of me. It all ended with me transferring all of our pets to another vet. Please don’t consider this clinic if you want thorough treatment for your pets without paying double since they do not offer care plans, take insurance, aren’t available 24 hours and if you cannot schedule them into HER schedule to allow her a decent lunch time during 8-5 M-F The vet she replaced was Dr. Scott who was awesome and beloved to our family. He passed it on to her around 2010 and has since passed away. He NEVER made us feel like we were an inconvenience and cutting into his personal time.. We will miss him forever. Take your pet elsewhere. This vet STILL complains to my 83 yr Dad about him not using her.

posted: 07/13/2023

Amazing staff and veterinary doctor.i have been doing there 5 years and they always go the extra mile for your pet. 100 percent first class establishment!!!

posted: 12/30/2022

Incredible vet! They have been taking care of my 3 dogs for many years and we are so grateful for how well they take care of our pets and for keeping it adorable. Thank you so much! Just adopted another dog and will be bring her to you too 😊

posted: 04/10/2023

This was one of the first pet clinics my parents had a good relations with, regarding a family pet. While they went above and beyond for my parents, they left our beloved pet struggling for far too long. When it came time to say goodbye, we chose another vet, and they were SHOCKED by her condition. They couldn’t believe she was still with us. 🥺 Wish we had gone to a vet that could have helped our girl have a peaceful end ❤️

posted: 11/28/2021