VCA Murrayhill Veterinary Hospital

I recently visited to address my cat’s health. Clean place, quiet area for cats away from dogs, free drinks, and aesthetic. The vet mostly emphasized the seriousness of my cat’s overweight condition and seemed thorough in their explanation, the follow-through left me slightly disappointed. The vet informed me that a technician would provide flea medication, and that she would be the one to type up the diet plan. The technician came in, gave the medication, and asked if I wanted the diet plan emailed or printed. I opted for email, expecting to receive it promptly. However, four hours later, I still had not received it. When I called, I was told the vet would likely complete it after finishing with patients, despite the clinic closing at 6 PM. And this is if the vet remembers to do this as she had already passed the responsibility to the technician. Had I known an emailed plan would take this long, I would have requested a printed copy (which I believe I would have received during the visit before I would leave). The lack of clear communication and the apparent handoff of responsibility between staff gave the impression that no one prioritized my request. I hope they take steps to ensure better communication and follow-through in the future, especially when dealing with matters as important as a pet’s health.

posted: 01/03/2025

My boyfriend and I had a very positive experience when bringing his cat Lilac here. She was incredibly anxious while waiting for her visit. This clinic had a separate waiting area for cats and blankets to help calm them down which was very refreshing to see. The vet techs were extremely communicative with their care steps and pricing of everything during our visit. I personally felt as if it was a smooth process filled with people who were extremely empathetic and professional. Thank you staff!

posted: 10/21/2024

Sadly I had to put my 15 year old dog down last week on short notice. This team got us in as soon as they could, and made the whole process as easy as possible. I opted to get him cremated and got the paw prints. Within a week, I got a card with 3 different messages from the vets, his ink nose and paw prints, his ashes, and a clay paw. As hard as this time is, they made it easier by making everything super quick. I’ll definitely be a returning customer.

posted: 12/10/2024

I have to begin this by saying that I have never had a bad experience at this clinic. Everyone that we have delt with, from the doctors to the support staff have been nothing but fantastic. That being said. If you take your pet here, know that they a very expensive. I recently took one of our cats there because I thought he had a tooth or mouth issue. My cat was absolutely terrified so he had to be sedated for the exam. Which was absolutely understandable. So I knew that was going to add to the bill. Skipping to the end. My cat had a bad ear infection. After blood work, 2 vaccines, ear cleaning, and medicine. My bill was $725. So basically, 725 dollars for ear drops. I want to reiterate that everyone at this clinic have been fantastic. Just know that they are expensive.

posted: 01/30/2025

If I could give them more than 5 stars I would!!!! The ladies at this clinic went ABOVE AND BEYOND for not just my kitty but me as well. I was a nervous wreck and couldn’t stop crying, but they all greeted me and continued to shower me with unending kindness. Every single staff member I encountered went out of their way to continuously make sure that me and my kitty were comfortable and happy. Thank you so much for all the work you do especially Cindy! There really are great people in this world and a lot of them work at this clinic! Thanks so much again from Dexter and I VCA Murrayhill Team! 🧡

posted: 07/07/2024