VCA Canada 404 Veterinary Emergency and Referral Hospital

Let me start by saying that all the workers, doctors and surgeons at this clinic are truly there for the well-being of your animals. But however here is our story. We had a 10.5 year-old golden doodle that suddenly he was struggling to poop. Lots of pushing, straining and grunting. Sounded like a real old man. We had the top tier level of insurance with Trupanion for our dog. We requested for bloodwork, CT scans, ultrasound, and x-ray. After multiple x-ray and ultrasound they determined that he has perennial hernia and needs a surgery. At the same time they needed to neuter him at 10 years old which I was completely against but what do I know? They said this is to Prevent future failures of the surgery due to the prostate inflaming or sudden growth. Surgery was done successfully and our dog was good for about a week before things turned for a lot worse. Went into the hospital for another 5 times every couple of weeks, changing food and diet in a span of four months as he was getting worse and worse until he wasn’t eating and they finally did a CT scan to find out There is a tumour growing next to his prostate and they couldn't do anything to save him. It’s too late and it’s very aggressive they said. Five months from the surgery, we had to put our dog down so he wouldn’t suffer. So my question is Why wasn’t the CT scan done at the beginning? Was this tumour growing from the beginning or did it start when he got neutered. Either or doesn’t make this hospital look so good or maybe we feel this way as we lost a perfect healthy dog and want to put a blame. He didn’t make it to 11 short of two months. Let’s not forget the amount of money that was spent Beyond what The insurance covered.

posted: 11/10/2024

I cant say enough about 404 Vet/team. I have had 2 pets be treated by them. One multiple times. Mr Kitty. With blocked euretha and every time we came we were treated with kindness and compassion. And this weekend we had a situation with Bloat with my senior dog Whiskey, from the moment I callerdon my way in to say we were on our way all the way to discharge, it was a overwhelming kindness and assurance he was going to be ok. " they had this". As soon as I arrived. The receptionist was amazing. Immediately called triage and the Vet Tech that came to get him acted as if Whiskey and her were best buds. Took him immediately to the back.. The Vet came out 15 minutes later. Told me what we were up against, he would need immediate surgery. We needed Financial assistance and again the receptionist helped us with the paper work and didnt make us feel ackward about it at all. We got to kiss whiskey goodnight and at 3am they called and she the surgery went perfect. The entire time he was there. They called to give updates, they asked if we wanted to come and visit and feed him. Which we did. If I could give 10 stars I would. Thank you to the entire team. And sorry I dont remember the receptionist, vet tech or the 2 initial vets names. The night was a bit of a blur. Whiskey and I Thank you all

posted: 10/16/2024

We had to make an unfortunate visit last night after 14 year old Jordan decided to steal a bag of glossette raisins off the coffee table. While I did induced vomiting at home I just didn't feel like it was enough and wanted to play it safe. The vet and tech who were there were amazing. With their assistance we got more out of him (so glad i made the decision to go), checked his kidney values and got some activated charcoal into him. He's doing great and we are following up with our regular vet. Thank you 404 vet! Picture on the way home shows he had no shame.

posted: 12/04/2024

I cannot express our gratitude enough. We brought in our baby boy Jack our one year old cat a few weeks ago for peeing blood. Even from the first phone call I felt supported. When I got there the lovely lady at the desk ( I wish I had her name she is so kind and sweet and is amazing at her job to the point I had to hug her when I saw her next because shes amazing) helped me and reassured me so much as I was so scared. The doctor I saw that night ( Dr. Kelsa Paige) was amazing and kind and helped us so much. I was so impressed with this place and beyond thankful we found an amazing place with kind caring staff 30 min away. What I didn't know was that we would have a scare just a few weeks later and have to go back. This week we had to go back because Jack was unable to pee all together. The staff at desk ( I wish I knew everyone names) were so lovely and kind and reassuring . People you'd want to see in times of distress. I felt like everyone truly cared. Dr. Emily Tsan was a sweetheart and took me into a private room and reassured my broken crying heart that everything was going to be okay and even drew out a diagram visual to help me understand what was happening to my baby as he had blocked. She was incredible. I felt like I was leaving my boy in the hands of people I trust, who know exactly what they are doing. The ladies even let me have 5 minutes with my baby Jackie to be able to cuddle him and tell him he's a brave boy before he went in for the procedure. After crying the whole way home, just shortly after Dr. Emily called me to reassure me everything had gone smooth! I asked so many questions both times I went here and never felt rushed and felt like I could ask as much as I wanted. I called to check in on Jackie and got a great update that evening. Jack was supposed to spend 2 nights there with a cathadar in. The first night was so hard and we planned on visiting the next day as you are allowed to visit during visiting hours which made me feel at peace. When the kind doctor (not sure his name) called me with what I thought was going to be an update - to my surprise my baby was able to come home a day early as he was doing so well! I was beyond happy and when picking him up they explained everything in detail everyone was amazing yet again and even when I had to call back with a few follow up questions, everyone made me feel so so supported. We will forever be thankful for this place and I would recommend it to anyone! It has only been a few days and baby Jack is already back to living his best life and feeling himself again and watching the birdies and playing with his little brother. Thank you to all from the bottom of our hearts! Jackie sends cuddles to all hands on deck who helped him! 😂

posted: 06/23/2024

Our dog Charlie had an emergency with his pee-pee, so we took him to the clinic after midnight. Both the staff and the doctor were amazing and caring. Their communication about the procedure, what to expect, and other details was very clear, and we truly appreciated their transparency. Charlie stayed overnight, and we could tell he was well taken care of. We are very happy and pleased with the experience and so glad we drove all the way from North York. Thank you so much! 🙏😊

posted: 12/18/2024