Veterinary Emergency and Referral Hospital of West Toronto

edit: they replied with "we are sad to learn that this is how you feel about your experience at our hospital"...not even an apology for what they did to Rocco. how else would I "feel" about them torturing my pet during his last moments? hire qualified staff, including whoever replies to these comments. absolutely disgusting place and people They tortured my cat during euthanasia. For 30 minutes I had to sit in the waiting room and listen to him loudly yowling in pain and fear in the back while they ignored my pleas to bring him out. He was sick and dehydrated and the staff wasn't trained enough to get the catheter in. They told me that when they tried to bring him to me the catheter came out. I begged them over a dozen times to bring him out and let me calm him to complete the process and it wasn't until after 30 mins of torturing him that they finally said they could do a butterfly catheter which meant I could be in the room. I specifically asked them about letting me in the room for the whole time before this and why didn't present this option then It took them another 20 minutes with him in the background crying in pain before they finally brought him out. His little legs and arms were scarred and bleeding profusely from how they butchered him After it was completed they tried to take and cremate him even thought I said no to it at the beginning In addition to all this, a week prior he spend the night here and they told me he had to stay there for 24 hours on fluids. I called every hour to check and they kept telling me he was alert and walking but he wasn't able to walk at all. Only after pressing one of the vets did they admit that they didn't actually see him walk, just assumed it. They delayed him seeing a competent vet and left him alone in a small cage, just to get my money This place is so horrible. I'm devastated about everything and how they tortured my poor cat at the very end of his life. I haven't been able to stop crying, they had no proper experience and didn't listen to anything I said. This is a butcher shop not a vet. I will be reporting them to the vet association, I hope nobody ever has to go thru what my boy did. He didn't deserve this

posted: 12/30/2024

I was referred here so my kitty could have surgery to remove an obstruction. It ended up being a hairball. This clinic was great. Everyone I dealt with with compassionate, understanding and showed care for my fur baby. This is all one can hope for when your pet family member is ill. My kitty is recovering nicely and back to her old self now and I could not be happier. I can't thank everyone enough 🩷

posted: 12/13/2024

Review for Veterinary Emergency Hospital of West Toronto I cannot express enough gratitude for the compassionate care my beloved dog, Louis Vuitton, received at the Veterinary Emergency Hospital of West Toronto. After battling Congestive Heart Failure for months, I had to rush him to the hospital in the middle of the night due to his worsening condition. From the moment we arrived, the staff, especially Brittany and Dr. Lilla Yan, were incredibly kind and understanding. They treated Louis with such warmth and professionalism, making a very difficult situation more bearable for my family and me. When it was time to say goodbye, we were given a private room equipped with a sofa, warm blankets, and even a candle to light. This thoughtful touch allowed us to cherish our final moments together in peace. If your pet requires special care, I wholeheartedly recommend this hospital. Their dedication to providing top-notch medical care, along with their genuine compassion for both pets and their families, is truly remarkable. Thank you to all the doctors and staff for your kindness and support during such a heartbreaking time. — Sherrie Higgins Don't share sensitive info. Chats may be reviewed and used to train our models. Learn more

posted: 10/17/2024

We just came from here. Our dog had a tick on the back of his neck. The staff were friendly and got it removed in a timely manner. Our dog doesn't really like strangers but he was very comfortable around all of the staff. Pricing was reasonable. Would definitely recommend.

posted: 11/09/2024

First time going to an emergency veterinary with my dog and it worst experience I've ever had. The veterinarian spent 5 minutes with us and couldn’t tell me ANYTHING because my dog was “too frustrated” to let him be checked. She suggested that we sedated my dog just to trim his paw. Even on my day-to-day veterinarian he will at least spend 10-15 minutes to make sure my dog is comfortable and recognize him. After that they charged me 215 dollars JUST to tell me they could do much if I don’t agree with sedating my dog (a mini maltipoo). We spent 5 hours just waiting for that veterinarian to tell me ANYTHING. Take your pet somewhere else don’t waste your money and your time.

posted: 10/08/2024