Burlington Veterinary Emergency & Referral Hospital

i brought my chihuahua mix in tonight for a potential allergic reaction, and from the phone call i made before i arrived, to when i left, i received such amazing service! every single person i came in contact with was above and beyond friendly, patient and understanding of my ‘spicy’ chihuahua who does not like to be tampered with. I was also in and out in less than 3 hours (i know this isn’t always the case). the receptionist was SO friendly and helpful. i think it is the vet tech that sees you first, and she was so upbeat and kind towards my dog and she was so funny! the vet was also very thorough and genuinely kind. i just had such a great experience during a stressful time. Rocket is feeling much better!

posted: 09/06/2024

So our youthful little 5 year old dog needed urgent surgery to remove stones , after paying $6000 to remove the stones to save her life we got a phone call during the night to tell us multiple doctors tried to remove one stone that was stuck and couldn’t be removed . She was left with the stone and then the doctor told us she needed to go to another hospital for a specialist to remove the stones . In the morning we were told by another doctor she probably won’t have a good life after because there were too many complications during the surgery which left her with internal bleeding , kidney failure, and high bloood pressure . The surgery took 7 hrs . They suggest in the morning we put her down . So after $6000 we lost our sweet dog . She was only 5 and didn’t deserve this . I feel like the surgery shouod not have been done if they didn’t feel confident they could remove the stones , she should have been refered to the specialist from the beginning maybe she would still be here and not with so many complications that occurred after . Our hearts are forever broken . NOT to mention I’m not happy with the vet she had as well which thought she only had a bladder infection and gave her anti biotics for two weeks instead of insisting on taking X-rays ! Wake up Vets and Doctors. This Surgery made our baby worse 100% We lost our dog because of the surgery We also never heard from the surgeons after to offer his condolences on our dog That had so many complications after there surgery they performed. Then that gave us no choice but to put her down after . .

posted: 12/31/2024

Today we picked up our fur baby’s paw prints. Five weeks ago he collapsed suddenly at 2:30 in the morning, and we quickly googled the closest emergency hospital. The 12 minute drive felt like forever. When we arrived and I carried him in I was so thankful for the automatic doors. The front receptionist, Rita, took him from my arms and ran him back to the OR where they began CPR. We weren’t there long enough to take our coats off and settle in, but the care and compassion we were shown at every step of the way will forever stay in our memories. Dr. Roman Diaz was so professional and compassionate. We knew the chances of our beloved Bachaesh surviving were slight. Although we left without him that night, we left knowing that the team at Burlington Veterinary Emergency did everything they could to save him and that gave us peace. We were pleasantly surprised to receive a hand written card with condolences from the team that cared for him that night. From beginning to end, the service and care was nothing short of compassionate and skilled. Thank you Dr. Diaz, Jess and Rita!

posted: 11/14/2024

We have had to take our dogs there a few times throughout the years. They are such a compassionate team and go above and beyond. From the welcome greeting and thorough intake to the veterinarians and technicians. Our one dogs sees the neurologist team there and they are phenomenal. We first went to Guelph for neurology department. Although great! We have been blown away by how quick and responsive the neurology department has been for our girl Indika in such a dire time of need. They are compassionate and really care and are quick to get our babies in. Thank you!!!!!

posted: 11/20/2024

Wait time was very long but the care was excellent. The secretary at the front desk was exceptional. She is patient, compassionate and understanding. She is very professional and went out of her way to be kind to my kids who were up very late and concerned about their cat. The clinic is very lucky to have an employee like her.

posted: 10/28/2024