Penn South Pet Clinic

I take my dog to this clinic and they have always been great with her. (Well, correction, I TOOK my dog here, but after today I will not return). **The person who answers the phone, honestly, has no business making direct contact with customers at all.** Our neighborhood has the sweetest little stray kitty that all the neighbors take turns feeding, and also work together to provide outdoor shelter for her. Today when it was my turn to put food outside for the kitty, I discovered she had come into heat and was surrounded by tomcats. Although we all love her on this street, we do not want more of her. And so I caught her, and called the vet clinic to arrange a spay for her. I did not even ask about cost. Clearly if I call a vet clinic I am familiar with, I already know that Penn South is not a low cost clinic. The person who answered the phone, assumed I am unable to pay (for reasons I cannot imagine), cut me off as I was trying to make an appointment for the kitty, and started trying to give me the number of a low cost clinic. When I let her know that I am aware of the clinic (I have referred people there before when I see posts on Facebook) but it has a long waitlist and this little kitty does not have time to wait as she is in heat now, and was about to also state that I certainly do not qualify for low costs services, when she cut me off a second time....... And said "Ma'am, female cats are in heat all the time". 1. Do not call this clinic if you do not want them to assume that you have no money for their services. 2. Female cats cycle the same as any other mammal and are NOT "in heat all the time" but this one is in heat today and is probably already pregnant from exposure to male cats before I found her this morning. Very rude, very condescending, interrupts and does not listen to the customer's needs, and is making terrible assumptions about people, this woman. DO NOT CALL HERE unless you want to be refused service by the person who answers the phone, and told where the nearest low cost clinic is.

posted: 08/16/2024

I would give zero starts if I could. I brought my cat in 2 years ago and they said if he starts loosing more weight or having a hard time keeping food down to bring him in. Well that started happening and I called to make an appointment. I was told he is 18 now and since he is old they can’t really do anything for him. I said the vet I saw here last time said to bring him in if this happened and that he wasn’t too old to be helped. She said the vet was no longer there and basically implied he didn’t know what he was talking about. I asked what we should do and she very rudely said “that’s up to you”ma’am”. The when I started to talk she interrupted me and started hollering “ma’am ma’am we aren’t going to be able to help you” and hung up. Don’t go here. They are rude and she admitted they hire vets that don’t know what they are doing. Hopefully she will treat people more kindly in the future instead of being so condescending and rude.

posted: 05/29/2024

We take our 5 dogs to Penn South Pet Clinic and are very happy with Dr.Rammage and his staff. They are great with our dogs. Always gentle and caring, answering any questions we have, and the clinic is always so clean and tidy! Couldn't ask for a better vet and clinic!

posted: 03/07/2024

We love Dr. Rammage and all the kind folks like Jackie who work there. We have been coming here for over 20 years and have received nothing but excellent care for all our many pugs!

posted: 04/24/2023

Have been taking our quadruped family members here for yrs. Shout out to Docs and incredible support staff. ROCKET doggo, PJ and I Luv you all

posted: 08/22/2022