Thunderbird Veterinary Hospital

Fred went in struggling for breath. The doctor performed all tests and assured us during the process. His treatment has helped so much.

posted: 07/16/2023

Sadly, I’ve been coming to this vet for probably close to 20 years. They’ve seen several of my pets and the last few years it seems to have gone really downhill. In the last 3 years, my dog has had to have two emergency surgeries and I always contacted them first to see if he could be seen to assess the situation. They were unable to see him and the toy he ingested perforated his intestines. This is the second time they’ve been unable to see him during an emergency scenario. I got him into another vet quickly, who treated him with excellent care. Dr. Mack is a good doctor, but her support staff is a whole different story. This office is incredibly disorganized and maybe even understaffed. I called to inform them of the emergency surgery and they did not seem to care or have any empathy at all. Mind boggling! If you care about your pets, please seek veterinary services elsewhere.

posted: 05/27/2023

Having to say goodbye to your pet is unpleasant but the experience I had at Thunderbird was traumatic. They were clearly very concerned about getting their money. While waiting for the vet, someone came in and asked about the type of urn I wanted. That could wait. Then after my pet had received the first shot (the one that sedates them and allows you to say goodbye), the receptionist burst in to ask for payment. I could have paid at the end. To add insult to injury, I waited for over a week with no follow up about picking up the urn. The rude receptionist said they had called me. In this modern age of cell phones, it's quite easy to verify that this had not occurred. No missed calls, no voice mails, nothing.

posted: 05/27/2023

I took my close family friends dog in that I basically adopted when he passed away. The Vet remembered my friend which felt good to me. The dog got updated on all his vaccinations and overall it was a nice, fast, efficient visit. I also like the fact that they have a 1-year heartworm shot that they gave the dog so I don't have to mess with monthly reminders of treating him each month. It's one and done. The only thing I forgot to ask is if Kawbo had a chip in him for if he gets lost. I'll have to call them sometime and ask.

posted: 07/14/2023

Our goat injured her eye, and this was the only place we called that would make room for her that day. Her eye had to be removed. Thank goodness for their empathy and willingness to work late to help our girl.

posted: 07/27/2023