New Horizon Animal Hospital

I wish I could give more than 5 stars. After trying several remedies over 1.5 months and a visit to our regular vet my cat was not getting any better. I came to new horizon for the first time and was accepted as an emergent walk in. The staff was very nice and understanding, I was so thankful to get in. Dr. Moore was so friendly, educated, and assured me that with Rx cat food there was a 99% chance it would fix the issues my cat was having. I felt hopeful for the first time, and after 5 days on the new food all of his issues were gone! Thank you Dr. Moore for doing what you do, I will continue to come back to New Horizon.

posted: 03/19/2023

My dog was very sick and they got me in to see them I just a day. I wasn’t working and they did took him in and did an X-ray and found out that he had a cancer. Not knowing either of us they went above and beyond for us. Get family there! I recommend everyone to go there!!

posted: 07/26/2023

I have been going to this clinic ever since they opened in St. Clairsville. I am happy with the doctors and the treatment but not how they handle the emergency appointment. In spite of charging emergency fee, they give an appointment 4 days after you call. For this reason, I am seriously thinking of changing the clinic.

posted: 08/05/2023

I love that they are a 24/7 facility. I have had to depend on that when my dogs previously got up in years. My new puppy goes to them now, and the two things negative that has been consistent is a couple techs having very little knowledge (I received wrong info a couple times from one in particular, so I called back after a bit and got to talk to a tech that I trusted bc I recognized her voice. Luckily these individuals usually get weeded out quickly). The second issue is they are never able to schedule very close to when you call in, you have to wait weeks even if it is a particular problem (as if extorting people knowing they will have to pay if they don’t want to be cruel to their babies). Otherwise I absolutely love one of the Veterinarian’s (even though all of them are great) and there are several techs that are awesome and have been there for years. When I see those particular techs or hear them on the phone, a calm washes over me knowing they are knowledgeable and care(just like today, phew). I do wish it was acknowledged how long certain people use their services, because it would definitely make people want to stay super loyal to them like I do with my own care. I myself have spent upwards of $5,000 and we are talking up into 5 digits. 🥴 Picture of my angels who led us to New Horizon, and Lilith who is now their primary care in our household that is left. To many more years and hopefully more babies.

posted: 10/11/2021

They were very kind and accommodating in our time of heartache and grief. They were delicate with our deceased baby and offered us everything we needed to say goodbye to her.

posted: 06/20/2023