VIP Petcare Vaccination Clinic

They saved out cat’s life; our male cat had a UTI and his symptoms started on the weekend where almost nothing was open except for the very pricey unaffordable emergency vet hospitals. Some (actually most) vet clinics were closed because of the bad tornado storm that just hit Cleveland including our vet. Other clinics wouldn’t take new patients, some don’t take walk ins and others just quoted me at 3500$! One place actually asked us to surrender our cat which was unbelievably ridiculous; in the midst of the whole chaos and the painful situation we were going through; how dare them expect us to give them one of our own family members! Our male cat needed help to save his life before his condition quickly was deteriorating ! Thank God, after the nonstop continual search for the long hours of the night and most of the morning of the next day; our friend who fosters cats, told us about VIP Petcare; we rushed out there and waited for the clinic to open; they were literally our last hope; as we were exhausted and both my daughter and I were crying all night watching our cat suffer. As the VIP Petcare clinic opened; the wait time was short, the vet was very kind, understanding, professional, took his time to talk to my daughter and I about our cat’s condition: you can see compassion, care and sincere honesty from the way he was treating our cat with kindness while gently examining and treating him! This clinic saved our pet’s life because it was affordable unlike the other ridiculous places that would accept walk ins but charge hefty prices. The staff were very friendly and treated our cat nicely comforting him and holding him gently and talking to him white the vet administered the medication. Thank God for them; I highly recommend them and pray that no one will go through what we did with our pet.

posted: 08/15/2024

This was a very good service. Vet and technician both were experienced, proactive and personable in handling our anxious pet and our interactions both. It is disappointing to hear this Wellness Clinic is ending. It has been very supportive to us this year when vet appointments have not been quickly available.

posted: 08/21/2024

I found the Choice Wellness Package pricing not too bad. I downloaded a coupon from their website which saved me some funds->$45.00 and I found the vet to be pleasant and helpful. The tech however was not accurate in some of her responses. Facts are stubborn things. My major beef with them is in getting the heartworm and flea medication in a timely and orderly fashion. The medication that I requested they did not keep in the clinic, it seemed that they only had the higher priced medications in the clinic. I went online to the order the medication that same day of our visit and it took well over 2 weeks to receive it. I called the clinic several times to attempt to speak to the vet to help in speeding up getting the medications as my dog was already overdue for the June dose. The clinic that I used to take her to had closed. My phone calls were NEVER returned. I have the receipts. The vat had told me that if there are any issues to give him a call. What is the point of that if you are not going to return the calls? That is NOT logical, even Stevie Wonder can see that. I just want to give folks a caveat in regard to getting the heartworm and flea medication in an timely and orderly fashion.

posted: 07/29/2024

After a struggle to get into the other locations we finally got ahold of Lakewood. They were so kind and helpful. They treated Biscuit so well. They are lovely there, and though it’s a long drive we will happily drive the 40 minutes to see them again!

posted: 06/15/2024

Overall great experience with knowledgeable staff! Only one vet and assistant vet working with restricted hours. We waited about an hour after opening time we were the 3rd in line. Moved quickly for only one vet. Will be back for future pet care needs.

posted: 06/12/2024