Refugee Canyon Veterinary Services

Today was one of the hardest days we’ve ever had as a family. Our precious Golden required life saving surgery and finding care and weighing our options was hard. I can’t speak highly enough about the grace and gentleness from the staff. It was our first experience at a vet that didn’t leave us feeling like they wanted every penny possible. There was no way to make today easier but they did stoop down to our level and not rush us or guilt us for trying to find the best solution for our boy which is all we could ask for. In the midst of the pain and shock we are so thankful for their support.

posted: 01/05/2024

Still traumatized 3 years later, to the point I’m not sure if I will ever fully heal from my experience. Miss communication on their behalf caused me to have to unexpectedly put my dog down, who needed his medication to survive. Even though it was their fault, I stilled payed plenty and extra for the fee to be able to get a refill on a Sunday. Just a couple days after they did surgery on him…. After me sobbing and pleading on the phone. Surgery at his stage with heart failure should have never been an option… I know I would have had more time but I feel like money was way more important to them, and they got plenty from me.

posted: 03/12/2024

Overall a horrible experience and exercise in frustration. Our blue heeler was diagnosed with a seizure disorder last year and was started on the more expensive medication that did not require the regular bloodwork. In August when we called them to send a new refill order to our pharmacy, we were then told that the medication in fact did require quarterly blood testing. Their solution was to leave her off this medication until she could be seen for bloodwork, we scheduled said appointment as the medication was helping our dog. A few hours later received a call from a different person stating whoever said that was wrong, it did not require regular testing and that she would send the refill. Six months go by and we are due for a new refill. We called them on Thursday afternoon and did not receive any response for 24+ hours. They stated that this medication DOES require regular bloodwork and they would not refill until she was seen. After doing some research into her medication, the largest risk is abruptly stopping the drug as it will cause withdrawal seizures. We had to call 4 separate times within a few hours and were never able to speak to a vet to voice our concerns about the lack of communication and risk our dog was under. During the final call the receptionist stated that they were supposed to send a notice about the bloodwork but there was a “glitch” in their system. After once again explaining that our dog would be put at risk of more seizures and/or death if she had to wait for a refill until after the available appointment time we were laughed at and placed on hold. The receptionist finally talked to the vet and they sent an emergency refill. Upon arrival to her bloodwork appointment, the tech had no idea why we were coming in, what medication she was on, or the dosage. When we informed her we were only there for the bloodwork for her prescription we received a snarky response and loud call out to cancel her normal work up. During their exam, the vet was nice enough but the tech was yanking on our dog by her harness trying to force her around the exam room instead of telling us what they needed to see on our dog. The overall demeanor of our visit was very passive aggressive and lacking general care. When asking further questions about the details of the bloodwork to ensure this is what they needed to continue our dog’s prescription, they proceeded to state that we would not even let them do a normal checkup. The tech apologized for a “miscommunication” over her appointment, though I would argue there is no communication or organization whatsoever. We requested copies of all of her records so that we can take them to a new vet and were told the receptionist could print that for us, when we asked her she said she had no clue how but would leave a note for someone to look into it Monday, no clue if we will ever receive these. As pet owners, we do not feel comfortable returning to this establishment. We should not have to fight this hard with incompetent staff to make sure our pets are taken care of.

posted: 03/09/2024

When I brought my 19 year old cat Jinx to Dr. Coe he had been barely eating, bleeding out of his mouth and not cleaning himself. A DIFFERENT VET OFFICE was insensitive and told me jinx has cancer without testing. Dr. Coe was amazing and gave me options on what could be going on with jinx, I decided not to put him through the blood testing, she was very supportive of my decision and sensitive to how I felt, she still gave jinx anti-biotic and it has helped him so much. He is eating regularly again, cleaning himself and in a great mood and has been about the house more. I am so thankful I brought jinx here, had I not things could have taken a turn. I don’t know how much longer I have with him but I’m thankful she helped bring more quality to his life!! He looks so good in these pictures compared to a couple days ago. Thank you!! I will be bringing my other cats here for good!

posted: 12/29/2022

Miss Dallie was very vocal at the vets office today. Everyone was wonderful with her. They are great with your pet.

posted: 06/06/2023