Banfield Pet Hospital

They were wonderful with my dog. Always giving him some loves and lots of attention.

posted: 07/09/2024

I've taken my dog to the same vet at Banfield for 12 years, his entire life. We've always had great experiences until COVID hit. My dog had extreme anxiety when we started having to drop him off and leave him for his appointments. He had panic attacks in his kennel bad enough that he rubbed his nose bloody raw on the kennel doors, we were never told. He nearly died over an infection in the midst of all of this, and we ended up having to bounce around to vets I'd never met before through the entire thing. Then we had to start asking (long after COVID was over) to be put in a room and for him to not be taken from us. One of the receptionists told us this was a practice that's always been done here, I know it's not because we'd been coming here for over a decade. Our dog developed severe anxiety for vet visits, so bad he'd shake and hyperventilate. Since we've been going to a new vet, this has stopped. I don't believe he was ever harmed, but I do believe the kennel issue had a lot to do with this. I'm very sad to say that our quality of care has gone downhill over the last couple of years and we will not be returning.

posted: 03/20/2024

Dr. Palmer from Banfield, Westpointe Plaza in Columbus, was kind enough to see our cat, amidst her busy schedule. She had six surgeries planned that day and yet took the time for us, as our cat had been to MedVet for an emergency situation. Our pets have been treated as family from Banfield for over twenty years and we will continue to take them there for all their medical needs.

posted: 06/26/2024

Took my dog to be seen on 4/5/24. They diagnosed her with pancreatitis and prescribed her five different meds. When I went to pick up her yesterday no one was out front at the desk one person was there before me. After ten minutes I went and knocked on the door to the back room. Lady comes out and I told her I had been there ten minutes and no one is out front. She said oh she’s back here on the phone. By this time 7 people were waiting. Finally they get me checked out and bring out my dog, lady ask me to have a seat and someone will bring out the medicine. Finally lady comes out and tells me that they don’t have one the medicine and they will call it in to my pharmacy. She ask me which one I use, I tell her (she didn’t write anything down). She said doctor would call it in before they closed. Today 12pm I call my pharmacy to see if meds are ready, I was told nothing was called in. I call Banfield to find out why. First the lady I spoke to couldn’t find in my dogs records which medicine was to be called in and needed me to tell her which one. I was at work and didn’t work any of that paperwork with me cause they should have it all in her chart. Lady said she would talk to the doctor and get it figured out and hopefully get it called in before they close. I told her she needs to make sure it happened, my dog needs that medicine so she can get better. No one there seemed to know what they were doing.Their excuse was that they were really busy. This is not the first bad experience I have had there!

posted: 04/05/2024

My golden retriever puppy has a puppy wellness plan here. Dr. Faiola is amazing. She will love your fur baby like her own. Dr. Faiola is very informative, helpful, and compassionate. We enjoy bringing our puppy in for care. If you can, I highly suggest scheduling with Dr. Faiola. For our most recent visit, we saw someone new, Dr. George. Dr. George was very condescending and the complete opposite of Dr. Faiola. If I had had Dr. George during my first initial appointment at this Banfield location, I can say with certainty that I would not have ever come back. Please do not let Dr. George steer you wrong and give you a bad impression. The vet assistants, the desk staff, and Dr. Faiola are all amazing. But due to our unpleasant experience with Dr. George, I cannot give 5 stars.

posted: 02/27/2024