Banfield Pet Hospital

This company has the reputation of putting profits over the best interests of the animals, I spent in excess of 500 for the vet to conduct a test, the staff said they do not know the results of the test. Further they stated the test is for allergies however it was bacteria,. Later that week I picked up medication that did not help my dog. I had to go to the hospital the vet from the hospital said that was not correct medication and the test should of had an answer and the vet recommend another place because she heard of the horror stories. I'm going to see the next process of contacting the board of veterinary health

posted: 09/26/2023

I previously did not have great experiences at this location. But had to go there on Sunday because it was one of the only locations open close to me. My cat was very sick and every single person there went above and beyond to help me and my cat. We had to go back for medicine and then to put my cat down and every person took their time to provide compassion and excellent assistance, it’s clear they are passionate there and I’ll forever be grateful to the kindness and care they provided to my pet and myself during this difficult time.

posted: 08/31/2023

I understand if the front desk is too busy to answer the phone, but it's not a good look when you try to call and they HANG UP ON YOU. Not once, not twice, but THREE times in a row. Then when you finally do get to speak with someone, they sound super annoyed to assist you. Service has really gone downhill. I'm beginning to consider taking my pets to a place that would actually show they would care about them, not neglect them like they do with their jobs.

posted: 05/27/2023

My family has spent numerous amount for our family dog health, the condition has not Improved and the vet told it she doesn't know anything after spending 400 on a allergy test plus their insurance sucksband does not cover anything, I suggest finding new vets

posted: 09/25/2023

The staff are still very friendly and helpful. Appointment at the Yonkers location can take very long for a variety of reasons. In my recent experience, I had to wait 3 hours from the time the appointment was scheduled to start to the end. In the 3-hour window, I did have to deal with a billing issue, got my pets' nails clipped, and saw the doctor for face to face questions. Overall, it definitely was a productive 3 hours. Regardless of the issue, the office is nice and convenient. They treat the animals that come through their doors fairly well with a genuine love for animals. 06/2023 Very friend staff. Appointments are hard to make. I've brought my pet here a few times, and so far, it's been a positive experience. Ample parking available.

posted: 07/10/2023