Pleasant Plains Animal Hospital North

I brought my almost 2 year old rescue here for the first time this week. She was abused, so she is super fearful around people, especially strangers at the vet. The staff was SO patient and accommodating to her needs. She wasn’t muzzled and I was allowed to stay with her for her entire visit. We came for vaccinations but she also had an ear infection. They cleaned her ears, gave us medicine, and demonstrated to me how to administer her medication properly. I was able to schedule a follow up appointment fairly quickly and anytime I’ve called someone always answers the phone and they are always extremely pleasant and informative. My girl received really quality care for a price that I consider extremely reasonable considering I don’t have pet insurance. We had a great experience and I will definitely be recommending this facility to anyone who needs a vet! Thanks again to the entire staff for being so wonderful and caring!

posted: 10/06/2021

Pleasant plains Animal Hospital on Forest ave provides amazing care. The receptionists are very helpful and accommodating. The techs are so knowledgeable and so is the vet, Dr. Donohue. She was very caring and professional during the exam. Discussed best treatments and answered all my questions. I felt so at ease and not once felt I was being rushed.

posted: 08/06/2021

The doctors seemed caring and experienced but their admin needs more training about consent of services and communication on pricing. I was booked a return well visit for second-dose vaccines today for my one-year-old Pomeranian. Doctor from last visit told me I didn’t need to see him for this visit, just the shots from the nurses/technicians. The front desk however failed to write that down and put me in the office to see a doctor without my consent or transparency about additional payments. I had to pay $70 extra for speaking with the doc for the less than 5 minutes she checked my health dog that was just checked thoroughly a month ago. I felt they preyed on my nervousness as a new dog owner.

posted: 11/01/2022

The building is new and very nice, the vets are great but I have always had a problem getting scripts in a timely manner. There seems to be some disconnect between the front desk and the vets. I would think after the blood work was back a script would be provided in a day or so. Not here. This was the second time I had to chase them for it. My cat was fired as a result of my asking every day for the script. Keep in mind he has seizures. This is after paying $482 on December 27. A one week script finally January 8. Now I have to take the bloodwork to another vet to actually have a proper monthly supply script provided.

posted: 01/12/2023

Edit: Increasing to 4 stars... the office followed up and made things right. I'm not thrilled it took a phone call, but certainly appreciate the follow up, which is more than I expected and suggests a better quality of customer service than we initially experienced. Not sure if we'll return or not, but wouldn't be fair at this point to rate this lower. Original: Not transparent about pricing. After dog vaccinations, we had a couple questions. They had the doctor answer them and then wanted to bill $70 for a five minute conversation without telling us in advance they would charge for that. We would have just used Google had we known. Also not the cleanest vet. Technician was super friendly but didn't wash hands after cleaning up urine (didn't use disinfectant to clean up urine).

posted: 11/01/2022