Rotterdam Veterinary Hospital

Great! My dog loves the place. Knows his way in. Drags me into the vets office. They have been taking care on my Gucci since he was a puppy.

posted: 07/18/2023

Thank you so much to all of the staff at Rotterdam Veterinary Hospital for the excellent customer service and extraordinary medical care my cat received! I cannot express just how grateful I am to this vet office. They went above and beyond to help me. They took my cat for a same day emergency visit, even though I was not currently a client. My 2 year old cat had a urinary blockage (which requires urgent vet care within 24 hours or death can occur) and my usual vet office refused to treat my cat that day because they were too booked, even though they knew how urgent it was and it was only 9:00 a.m. when I called. I had been a long time client there with several pets that we had spent thousands upon thousands of dollars on there over the years, yet they told me I would have to take him to the emergency vet in Latham instead (where they charge over $3000 up front to treat a cat urinary blockage and to keep them there catheterized for 2 days). I had already spent a ton of money at the emergency place a week prior because of my cat having the same issue on a Friday night after my vets normal hours…this was his second blockage in a week. My usual vet’s office didn’t care that I had already spent so much at the emergency vet and still refused to treat him, even though it was during their normal office hours. I was devastated and terrified that my cat would die, but was not prepared to lay out thousands more dollars in the same week to the emergency vet, so I started calling other local vet offices hoping that someone would help me. Rotterdam Veterinary Hospital was my second call. The receptionist that took my call was so friendly and sympathetic listening to my story. She said they were also very booked, but that she would try speaking to the vet. She put me on hold and when she came back on, she told me to bring my cat in and they would treat him. He had to stay for 3 nights to get proper treatment and it was still way less money than the emergency vet. The care he received here was top notch and everyone I spoke with for updates was very kind and understanding. He is home now recovering, thank goodness! Thank you again to all of the wonderful staff…we will definitely be back for routine care!

posted: 07/28/2023

This place will rob you!!! Period! They charged me additional testing even though the previous tests showed it was not necessary. Then tried to charge me again for additional fees that were not warranted. When I called them out on what they were doing they threw me out of their practice while my cat had a urine blockage. Which is deadly. I found another vet immediately and they got me right in. NEVER TAKE YOUR ANIMAL HERE AND CHECK YOUR BILLS PEOPLE!!! And there counter staff is as rude as possible.. POOR SERVICE!!!! As for facts, I have the proof in writing with the medical records.

posted: 09/12/2023

We have been with Rotterdam Vet for many years. The staff is friendly and accommodating. The doctors are knowledgeable and answer all my questions. They are truly animal lovers and take great care of my dogs.

posted: 09/18/2023

If you are looking for a Vet then try a different location. Very unfriendly women at the front desk. I feel like they don’t care and are actually rude in person and on the phone. They do nothing to help you understand what is happening with your pet’s health. I have been back and forth with with this vet for months now. It is very expensive and I feel like a lot of it is unnecessary. They just want the money. Unfortunately I am kind of stuck with them at the moment because it is so close to our house and we would have to wait too long for an appointment at other locations when our pet is in need of care now. Please take my advice and don’t start taking your pet here. You will regret it like I do.

posted: 06/13/2023