Banfield Pet Hospital

The two veterinarians I’ve seen, are very nice, but the people that work at the front desk, could use some training in customer service. They are rude at times, and lack any kind of empathy. I had one hangup on me before I was even done talking on the phone call. It’s stressful enough to bring in an animal that you love that is not well on top of knowing the vet bills probably going to be very high, to have to deal with unkind people before you even get in the back.

posted: 05/06/2023

My dog would shake uncontrollably when I would take her to Banfield. They gave her pink eye and couldn’t even detect her heart murmur. I don’t recommend them. They only want your money. They can’t even handle emergencies, why pay for a monthly vet membership when they only do surface work? Find a more qualified place.

posted: 04/29/2023

We have been a client with Banfield of Niskayuna for years. Always a pleasant reception there. Our veterinarian is Dr Gomberg. She's amazing! Truly loves animals and shows it when she talks to your furkid! We've had many conversations over the years about many issues with both our cats and dogs. Her suggestions have been spot on. My present Cocker Spaniel is a bit of a nervous guy but doesn't show it when we go there at all. That's a big tell rite there as to how he's treated there. Makes me feel good when I drop him off for checkups or sick visits. Only downside unfortunately is the check-in and pick-up. It is usually a good 20 minute or so wait/process. Hopefully they realize this and can try to expedite better.

posted: 04/11/2023

If you value and care about your pet, stay away from here. I think my dog came back traumatized. We checked him in promptly at 9:00 am and until after 4:00 pm when I called and waited 20 minutes on the phone, they told me he was ready. I also waited almost 30 minutes since the Front Desk was so Slow. The front desk staff appears like it's not their job and they are doing the person a favor there. Also, the racial preferential vibes from the front desk staff who didn't even care to bother there was a line build up. I had another issue when my dog was younger and they give him 3 vaccines at once which I told them to inform me about then next time before they do something like that. Because I would not even let the Doctor give my kids 3 vaccines at once. Stay away from here if you care and love your dog.

posted: 03/24/2023

5 stars is solely for Dr.Gomberg she is the best vet my dog has had & I highly recommend other then her the place could use much improvement

posted: 08/31/2023