Grady Animal Hospital

I don’t know where the compassion was at the front desk last Saturday morning at this facility but it was astonishing to see both women completely devoid of it. Our beloved Papa, a long term patient of Grady, had sustained a medical episode early that morning which we later learned at the emergency clinic in Bohemia was congenital heart failure. They proceeded to quote outrageous fees which didn’t promise any guaranteed positive outcomes so we elected to have Papa receive oxygen and a shot of fluid reducing medication for us to bring him home so we could have him seen at Grady. When he was brought out he seemed to be struggling worse than he was brought in; panting and in need of oxygen. At home he was clearly unable to get in a comfortable position, seemed to be struggling to get enough oxygen and had tears in his eyes (the latter of which will haunt me forever). We were at Grady the moment they opened and phoned from the parking lot to explain our situation. Whoever answered the phone was basically robotic and seemed all too eager to conclude the call as soon as possible. This despite the fact that we held the phone to the dog’s mouth. All she spewed was rhetoric about pets being seen by appointment. No emotion on her voice. We proceeded to walk into the facility to make our point known by showing how distressed Papa was. Both attendants don’t flinch and one said he needed to be taken to an emergency clinic. We attempted to explain what had occurred when we had brought him to Bohemia. They explained a Dr wouldn’t be at the facility until an hour and they didn’t have oxygen on the premises. What happened to outside the box thinking? Couldn’t a Dr have been called to explain the situation for a possible alternative treatment? Was there really no oxygen on the premises? We’ve been taking multiple animals to Grady’s for many years now if you check the charts going back to our previous dog, Luigi. I am very very disappointed in the front desk’s lack of empathy. Even if treatment could not have been provided what about a humane approach given the optics of the dog’s suffering? I know Anthony would have been very compassionate had he been behind the counter. Needless to say, Papa was brought back to Bohemia where, due to financial limitations, we had to make the unbearable decision to put him down. I think a phone call is warranted to Sandra, my partner, to at least apologize for the demeanor of the staff we encountered last Sat morning. You certainly can and should do better with staff given the field they chose to work in.

posted: 08/03/2023

First time visiting Grady for a second opinion. Definitely our new vet. Dr. Kristen was very educated and compassionate and felt like we were supported!

posted: 05/27/2023

Great staff handled our cat difficulty with birth quick seen by techs we are very pleased . Thank you

posted: 07/08/2023

The negative reviews are unfortunate, but my experience with them was anything but negative. My cat needed emergency surgery and was quoted 13000 (!) from an ER vet. They were able to bring it down to 9500, but still wasn't affordable. A very nice lady there recommended Grady Animal Hospital saying they would be able to do it for much less. I called and relayed exactly what the previous vet had told me and rushed the kitty over. About an hour later I got a call that the surgery was done and she was resting, and everything went well. I was able to visit her during their visiting hours the next day and everyone was very nice. Picked her up the day after and everything was great. There was a little wait, but they also were dealing with giving a dog an emergency C-section to save a couple puppies. I'd recommend them to everyone with fur babies. Thank you for saving Violet :)

posted: 07/25/2023

Dr Mark going to you for the first time because my dog is very sick and the compassion you gave was unreal. I appreciate you sir. My dog isn’t well but I know you’re trying hard for me. Again I hope your blessed yourself thank u to all of you. Worked with me financially on all levels. Thank u thank you. I definitely recommend you

posted: 09/05/2023