Midtown Veterinary Hospital

My 15 year old dog Vader passed away a few weeks ago. It was such a hard decision for me. They were so kind and compassionate. The staff cried with me, explained everything to me. I am so appreciative of their help through such a hard moment.

posted: 08/09/2023

All three of my babies are seen here. The moment you walk through the door. Your loved ones are treated with care. The pricing is extremely reasonable. The service is excellent. I trust my babies are well taken care of.

posted: 09/27/2023

Made Midtown our regular vet because our previous vet stopped offering some services and had long waits to get in. Not here. We can usually get in within a day or two,and they offer every service we need. Everyone is friendly and great with our pets.

posted: 08/12/2023

My experience was awful, it was a rainy day and I arrived 10 mts late to my appointment and the receptionist told me that I have to pay extra 30 dollars or reschedule my appointment. I told her that I was sorry because it was raining and the traffic was terrible. She just said that I have to reschedule and that include to start the vaccination of my puppy from the beginning. I was so annoyed and I felt that they don’t respect their clients and were looking just for extra money. The front desk lady have a lot to learn about customer service.

posted: 08/15/2023

I went to Midtown with my two kittens. I sent all of their records ahead of time and the kitties already had 2/3 of their shots.. Midtown told me they needed to get their second shot redone because of the amount of time that had passed (I had communicated the date of their last shot when scheduling, they told me the week I needed to come in) The vet was very apathetic towards my concerns with pricing and how we would now have to pay for two more shots when 2/3 were supposed to be included in adoption fee. These are my first cats and I was quite anxious, wanted to make sure I was doing everything right. It felt like she couldn’t care less about me or my kittens, the only topic she seemed to have any interest in was borderline shaming me for being concerned about pricing. Cancelled my appointment for their 3rd (well now, 4th) shot, went to Pittsford and they spent 10+ mins going through records and told me they were all set with shots!! Midtown was going to charge me $70+ for shots they didn’t need! Overall, the care and compassion needed to make me feel like my kittens were well taken care of was not there at Midtown, I would not recommend.

posted: 08/25/2023